Essential Components of an Excellent Customer ServiceCustomers will say time and again that they are willing to pay a high price in exchange forexcellent quality service Megan Totka (2016). Below are the five essential components of greatcustomer service. Explain each component on your own in not more than 3 sentences.1. Prioritize each customer2. Strive to have a great reputation.3. Apologize when needed4. Be reachable5. Focus on delivering a consistent experience

Nowadays most of the companies are competitive organizations and in order to have an edge over its…

Answered: Essential Components of an Excellent…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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14 Response-based competitive advantage can be: Select one: a. quick response. b. reliable response. c. flexible response d. all of the above. e. none of the above.
Op1. Which Capability Area contains practices that would be a useful start for an organization that is struggling with understanding the status of their work? Planning and Managing Work (PMW) Selecting and Managing Suppliers (SMS) Managing Business Resilience (MBR) Supporting Implementation (SI)
A major function of top leaders is coordinating and linking groups, departments, and divisions within a company Question 5 options: True False
1. Regarding gift-giving at work: A. If you give a gift to one person, you must give a gift to everyone B. If you choose to give gifts, do it discreetly so as not to offend others C. You should never give gifts at work D. You must give gifts for boss's day and secretary's day 2. Empowerment results in increased: A. Accountability B. Profits C. Quality D. All of these 3. If you have a good boss: A. Routinely share personal and sensitive information with him or her B. Develop a personal friendship with him/her C. Never allow this person to become your mentor D. None of these
TRUE FALSE 1 Burnout at work is due to a fire in the building 2 Positive stress motivates and energizes you 3 Negative stress motivates and energizes you 4 Deep breathing is a form of relaxation 5 Anger management involves noticing what triggers your anger 6 Customer complaints are due to expectations being met 7 The best strategy is a lose-lose 8 The quiet customer says nothing but will not return 9 Service recovery assumes the customer will never come back 10 Proactive problem solving is anticipating problems before they occur 11 Customer satisfaction is the result of expectations being met 12 A frontline employee would not know the customer well 13 Mystery shoppers assist companies in improving product and service 14 Coaching includes “learn by doing” 15 Role playing is not an…
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Window Help 3 points) If you sto X D2L Ch. 5 Practice Quiz Answers - X + ng.suny.edu/d21/le/content/222761/viewContent/11027495/View Question 27 (3 points) In flatter organizations, employees ₁ October 27, 20 6,33: have greater autonomy will always choose flexible work hours are confused about who is responsible Question 28 (3 points) One common everyday object, Post-It Notes. 3M, Minnesota Mining and Manufacturing. T spend 15% of their time on their own ideas. I
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Please do one question each. So one question for situation question. Do for problem question…
UPS has taken strides to reduce expenditure of paper and natural resources. This not only benefits the company but also earns the respect of every customer. Based on this, what is UPS using to build stronger customer relationships? Multiple Choice disparate treatment win-win situation selective perceptions seamless service spatial cues 4 Drai R 11 Next
An angry customer rudely blames you for a service failure, even though the problem was caused by the customer's mistake. What is the best way to avoid getting defensive? Realize the customer is mad at something else, avoid taking it personally, and calmly explain to them what they did wrong. Let the customer vent about what they think caused the problem and then tell them the true cause of the issue. Remember "the customer is always right" and continue to treat them with respect. Respond with empathy: Put yourself in the customer's shoes and remember a time you were in a similar situation.

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