Read the case study and answer one of the questions. Please put which question you are answering at the top of your reply. Answers should be at least 1 paragraph. Please use proper punctuation and capitalization in your answers. Sample Interactive Exercise Using a Case StudyLucy Blankenship has been a club member for about 15 years. Her husband died suddenly in a caraccident last year. When Mrs. Blankenship tried to remove her husband's name from the membershipstatement, the accounting department had an internal miscommunication, and it took 3 months tocorrect the error.Last fall, Mrs. Blankenship's personal trainer of 6 years left the club to move to another state. Theother trainers on staff have had trouble meeting Mrs. Blankenship's special needs.Mrs. Blankenship has lost her temper with our desk staff several times in the past few months.Seemingly small mistakes, such as not having change for a dollar or the club opening a few minuteslate, are causing her to complain loudly about the club, the service, and the staff.Discussion QuestionsWhat, if anything, should be done about Mrs. Blankenship?• How long is a club expected to pay for its mistakes?• Is Mrs. Blankenship's anger justified in any way?• Is there ever a time when a club should ask a person to quit? When?●

"The given solution has been provided in a generalized manner." Lucy Blankenship has been a…

Answered: Lucy Blankenship has been a club member…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Related questions

Question

Read the case study and answer one of the questions. Please put which question you are answering at the top of your reply. Answers should be at least 1 paragraph. Please use proper punctuation and capitalization in your answers.

Sample Interactive Exercise Using a Case Study
Lucy Blankenship has been a club member for about 15 years. Her husband died suddenly in a car
accident last year. When Mrs. Blankenship tried to remove her husband's name from the membership
statement, the accounting department had an internal miscommunication, and it took 3 months to
correct the error.
Last fall, Mrs. Blankenship's personal trainer of 6 years left the club to move to another state. The
other trainers on staff have had trouble meeting Mrs. Blankenship's special needs.
Mrs. Blankenship has lost her temper with our desk staff several times in the past few months.
Seemingly small mistakes, such as not having change for a dollar or the club opening a few minutes
late, are causing her to complain loudly about the club, the service, and the staff.
Discussion Questions
What, if anything, should be done about Mrs. Blankenship?
• How long is a club expected to pay for its mistakes?
• Is Mrs. Blankenship's anger justified in any way?
• Is there ever a time when a club should ask a person to quit? When?
●

Expert Solution

Introduction:

"The given solution has been provided in a generalized manner."

Lucy Blankenship has been a dedicated member of the club for 15 years. However, recent events have led to her becoming frustrated with the club's staff and service.
The loss of her husband in a car accident last year and her personal trainer moving to another state have resulted in her special needs not being met.
Additionally, the accounting department's miscommunication regarding the removal of her husband's name from the membership statement took three months to correct, causing further frustration.
Furthermore, seemingly small mistakes by the desk staff, such as not having change for a dollar or the club opening a few minutes late, have led to Mrs. Blankenship complaining loudly and losing her temper.
This situation highlights the need for the club to take action in addressing Mrs. Blankenship's concerns and ensuring that she remains a satisfied member.