TRUEFALSE1Burnout at work is due to a fire in the building 2Positive stress motivates and energizes you 3Negative stress motivates and energizes you 4Deep breathing is a form of relaxation 5Anger management involves noticing what triggers your anger 6Customer complaints are due to expectations being met 7The best strategy is a lose-lose 8The quiet customer says nothing but will not return 9Service recovery assumes the customer will never come back 10Proactive problem solving is anticipating problems before they occur 11Customer satisfaction is the result of expectations being met 12A frontline employee would not know the customer well 13Mystery shoppers assist companies in improving product and service 14Coaching includes “learn by doing” 15Role playing is not an effective way to train customer service reps 16Problems can be resolved faster when CSR’s are empowered 17CSR’s will stay with a company longer if they receive training, recognition and rewards

The question is related to true or false.

Answered: Burnout at work is due to a fire in the…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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		TRUE	FALSE
1	Burnout at work is due to a fire in the building
2	Positive stress motivates and energizes you
3	Negative stress motivates and energizes you
4	Deep breathing is a form of relaxation
5	Anger management involves noticing what triggers your anger
6	Customer complaints are due to expectations being met
7	The best strategy is a lose-lose
8	The quiet customer says nothing but will not return
9	Service recovery assumes the customer will never come back
10	Proactive problem solving is anticipating problems before they occur
11	Customer satisfaction is the result of expectations being met
12	A frontline employee would not know the customer well
13	Mystery shoppers assist companies in improving product and service
14	Coaching includes “learn by doing”
15	Role playing is not an effective way to train customer service reps
16	Problems can be resolved faster when CSR’s are empowered
17	CSR’s will stay with a company longer if they receive training, recognition and rewards