List down sample spiels/statements that you can use in providing exceptional customer service. Do not copy the spiels/statements that have already been provided in the sample.1. Twenty reassurance statements2. Twenty providing guidance statementsNote: sample in the photo attached Reassurance Statements1. "Thank you. We can certainly help you with this.2. "We value customers who provide their feedback. I assure you to share it with therespective team."3."We will help you get this issue resolved"4. "You're absolutely correct, Sir/Madam"5. "I'd love to help you with that."6."I assure you that I'll do my best to help you."7. "I'll work with our team here to get this resolved as soon as possible."8. "We assure you to fix your problem immediately."9. "Without a doubt, the problem will be resolved as soon as possible."10. "Now that I am aware of the situation, I will definitely try my best to fix it for you."11. "I can certainly aid you to resolve the issue efficiently."12. "Certainly, I will see to it that this is resolved as soon as possible for you."13."We can surely help you with the issue."14. "Please expect proper maintenance back within today."15."I can definitely give a solution to your issue."16. "I promise you that I will do everything in my power to assist you."17. "I see the problem. Let me help you fix this."18. Thanks for alerting us to this, we really appreciate your feedback. Now let's look at how wecan fix things.19. "Great! The system will resolve the issue within the day."20. "Definitely, I will make certain that this gets resolved quickly for you." PROVIDING GUIDANCESTATEMENTS1. "Here's what you can do to..."2. If you can do this [DESCRIBE ACTIONS] that will fix your issue.3. We recommend that you [DESCRIBE RECOMMENDATIONS].4. "Have you tried [Describe action]? "5. "Have you already [Describe action]?"6."Our team recommends you to..."7. "Here's how to solve the problem..."8. "You might find [Describe action] to fix the problem."9. "I see the problem. You should [Describe Resolved Issue]."10. "How do you feel about [Describe Resolved Issue]?"11. "If you can do [Describe action], you will be able to solve the problem."12. "Our company recommends [Recommend action] to decrease the risk of failure."13."I see that this has been happening for a while. What happened when you tried to [Describeaction]?"14. "Have you tried turning the product off and on?"15. "I suggest [Recommend action] to resolve the problem."16. "I've found the problem. Please attempt (Describe action] to resolve the issue."17."Our systems suggest to [Recommend action] easily fix the issue."18. "I recognize your problem. An easy method to fix the issue is by [Describe Resolved Issue]."19. "I understand. Did you pay your bills online or at the payment center?"20. "I suggest (Recommend action] to fix the issue."

Providing exceptional customer service is essential for any business to succeed. Reassurance…

List down sample spiels/statements that you can use in providing exceptional customer service. Do not copy the spiels/statements that have already been provided in the sample. 1. Twenty reassurance statements 2. Twenty providing guidance statements Note: sample in the photo attached

List down sample spiels/statements that you can use in providing exceptional customer service. Do not copy the spiels/statements that have already been provided in the sample. 1. Twenty reassurance statements 2. Twenty providing guidance statements Note: sample in the photo attached

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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