An angry customer rudely blames you for a service failure, even though the problem was causedby the customer's mistake. What is the best way to avoid getting defensive?Realize the customer is mad at something else, avoid taking it personally, and calmly explain to them what they did wrong.Let the customer vent about what they think caused the problem and then tell them the true cause of the issue.Remember "the customer is always right" and continue to treat them with respect.Respond with empathy: Put yourself in the customer's shoes and remember a time you were in a similar situation.

Step 1:The question asks for the best way to avoid getting defensive when an angry customer rudely…

Answered: An angry customer rudely blames you for…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Multiple Choice Question 14- Which implementation approach does the book say is more advantageous because it moves some decision-making authority closer to the frontline people in the company? Group of answer choices Implementation through Change Implementation by Command Implementation through Consensus Implementation by Authority 15- Many industries are based on service that depends on effective employees. Therefore, companies in those industries need to focus on employee motivation, incentives, and coordination to deliver the right service. This marketing-like focus on employees is called: Group of answer choices marketing myopia internal marketing external marketing implementation by command 16- How can marketing plans fail? Group of answer choices The strategies are not appropriate. The implementation was not adequate for the strategies. The external environment changed for the worse. Any of the above can lead to failure. 17- Since the world is constantly changing, and new…
You are on a panel of a dispute resolution between three engineers working in the same section of a firm. At the end of deliberations, you were asked by your co-panelist to advice the three engineers as how they can help to reduce errors by your colleagues. What will be your advice?
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There is relationship between the satisfaction of a service provider's contact employees, and the satisfaction of its customers. O no O an inverse O an indirect O a direct
Can you please help me answer this?
The organization strictly ensures that all employees are equal when it comes to promotion or giving any rewards. The employees are given a work environment where they can decide and work on their own for achieving objectives. The organization provides the necessary resources and quality in the work and that makes the employee satisfied and contented in the job. Which value system is followed by the organization? O a. Terminal values O b. Human nature values O c. All the options O d. Instrumental values
Assuming you are the sales executive of a Clothing Company in Izki. What action would you have taken if a customer comes into your shop and is confused of what product to choose from? a. Assist her on product selection O b. Ask the customer to leave the shop Call the Police on the customer O d. Just look at her while she goes around the shop
An Integrated Version of The McKinsey 7s Change Model What Issue? Suspected issue: Difficulty adapting to new technologies How I intend to use it Gather information about the organization Analyze the information Identify areas for improvement Develop a plan of action Implement the plan Evaluate the results
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Respond to the following in a minimum of 175 words: Your best friend has just come up with an idea for a new product for killing the weeds in his yard. It’s a 4-foot-long pole with an electric Taser at the end that you touch to a weed. You pull a trigger, and the Taser electrocutes the weed. The weed dies and disappears within a week. Pretty cool! Your buddy has found a manufacturer for his taser poles and is in the process of taking out a $50,000 loan against his house to start manufacturing. To support your friend, you suggest fleshing out the consumer benefit of the product. Explain the purpose of focusing on consumer benefit. Suggest some options of what the consumer benefit for this product might look like.
The organization strictly ensures that all employees are equal when it comes to promotion or giving any rewards. The employees are given a work environment where they can decide and work on their own for achieving objectives. The organization provides the necessary resources and quality in the work and that makes the employee satisfied and contented in the job. Which value system is followed by the organization? a. Instrumental values b. Terminal values c. Human nature values d. All the options
Your client, Tepperman's, has just received news that one of their customers has left a negative review on Google and has asked you for advice on how to respond. What instructions and best practices would you tell Tepperman's on how to respond? Within your answer, clearly outline the steps Tepperman's should take in satisfying this customer both online and offline, also include a draft response to the negative review on behalf of Tepperman's Tepperman's - London Brandon Gallant Left a review on Mar 28, 2023 on Google WARNING DO NOT SHOP HERE!!! Bought a couch and love seat set almost a year ago that was delivered defective (missing a part in the love seat). Unfortunately it operated completely fine for a month or so before we noticed that it was a defective loveseat, so now we have been getting the run around from customer service since august 2022. Apparently they ordered the part after we first called in august, but the date of arrival has been changed 5 times since then and…

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