Your client, Tepperman's, has just received news that one of their customers has left a negative review on Google and has asked you for advice on how to respond. What instructions and best practices would you tell Tepperman's on how to respond? Within your answer, clearly outline the steps Tepperman's should take in satisfying this customer both online and offline, also include a draft response to the negative review on behalf of Tepperman's
Recruitment in Business Communication
The process of discovering and employing the finest and most competent individual for a work opportunity fairly and cost-effectively is referred to as recruitment in human resource management. It is also known as the act of locating potential individuals and motivating and pushing them to compete for positions within a firm. It is a complete process with a complete life cycle that originates with the assessment of the organizational requirements in relation to the position and continues with the employee's engagement with the organization.
Recruitment
Recruitment is the most important part of Human Resource Management (HRM) which is done by HR (Human Resources) of a company, firm, or industry. To understand the policy, HR needs to understand and analyze the requirement of a profile who can fit into the position as per the company’s objectives and goals. Recruitment involves shortlisting, hiring, and analyzing candidates' skills along with experience and qualifications and comparing them with the organization's requirements or job profile. The objective of the recruitment process is to find the right candidate for the right job.
Your client, Tepperman's, has just received news that one of their customers has left a negative review on Google and has asked you for advice on how to respond. What instructions and best practices would you tell Tepperman's on how to respond? Within your answer, clearly outline the steps Tepperman's should take in satisfying this customer both online and offline, also include a draft response to the negative review on behalf of Tepperman's
Tepperman's - London
Brandon Gallant
Left a review on Mar 28, 2023 on Google
WARNING DO NOT SHOP HERE!!! Bought a couch and love seat set almost a year ago that was delivered defective (missing a part in the love seat). Unfortunately it operated completely fine for a month or so before we noticed that it was a defective loveseat, so now we have been getting the run around from customer service since august 2022. Apparently they ordered the part after we first called in august, but the date of arrival has been changed 5 times since then and we still do not have a date in site for when this problem will be fixed. However we were given $100 gift card for the unconvinced, but at this point I would NEVER shop at Teppermans again. I do not feel like $100 to put back into their store is enough to compensate for delivering a faulty product that costs thousands and doing nothing to fix it within a reasonable time frame. Absolutely disappointed in this store.
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