Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
Related questions
Question
Please do one question each. So one question for situation question. Do for problem question…

Transcribed Image Text:You are a salesperson for "Mr. Coffee"...your business is supplying offices and
businesses with coffee makers (regular and single use), coffee, tea and supplies.
You are visiting a potential new customer, Wilson Sales Ltd., who is having
problems with their current supplier of coffee (a competitor of yours called Coffee
Unlimited). Because of the current supplier, Wilson Sales Ltd. often runs out of
coffee, sometimes the machines break down, employees & guests wait a long
time...what are 2 each of Situation, Problem, Implication & Need-Payoff
questions that you can ask?
Expert Solution
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