The Bijou Theater shows vintage movies. Customers arrive at the theater line at the rate of 100 per hour. The ticket seller averages 30 seconds per customer, which includes placing validation stamps on customers' parking lot receipts and punching their frequent watcher cards. (Because of these added services, many customers don't get in until after the feature has started.) Use Exhibit 10.9. a. What is the average customer time in the system? (Round your answer to 2 decimal places.) Answer is complete and correct. 3.00 minutes Average customer time b. What would be the effect on customer time in the system of having a second ticket taker doing nothing but validations and card punching, thereby cutting the average service time to 20 seconds? (Round your answer to 3 decimal places.) Answer is complete and correct. 0.750 minutes Average time in system

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
icon
Related questions
Question

Can you assist me with question 5 (c-1)  I've made attempts to solve but still don't understand. Can you please write the process out step by step? It's easier to follow along. Thank you kindly

The Bijou Theater shows vintage movies. Customers arrive at the theater line at the rate of 100 per hour. The ticket seller averages 30 seconds per customer, which includes placing validation stamps on customers' parking lot receipts and punching their frequent watcher cards. (Because of these added services, many customers don’t get in until after the feature has started.) Use Exhibit 10.9.

a. What is the average customer time in the system? (Round your answer to 2 decimal places.)
- **Answer is complete and correct.**
- **Average customer time:** 3.00 minutes

b. What would be the effect on customer time in the system if there was a second ticket taker doing nothing but validations and card punching, thereby cutting the average service time to 20 seconds? (Round your answer to 3 decimal places.)
- **Answer is complete and correct.**
- **Average time in system:** 0.750 minutes
Transcribed Image Text:The Bijou Theater shows vintage movies. Customers arrive at the theater line at the rate of 100 per hour. The ticket seller averages 30 seconds per customer, which includes placing validation stamps on customers' parking lot receipts and punching their frequent watcher cards. (Because of these added services, many customers don’t get in until after the feature has started.) Use Exhibit 10.9. a. What is the average customer time in the system? (Round your answer to 2 decimal places.) - **Answer is complete and correct.** - **Average customer time:** 3.00 minutes b. What would be the effect on customer time in the system if there was a second ticket taker doing nothing but validations and card punching, thereby cutting the average service time to 20 seconds? (Round your answer to 3 decimal places.) - **Answer is complete and correct.** - **Average time in system:** 0.750 minutes
**Question c-1:** What would be the customer time in the system if a second window was opened with each ticket seller doing all three tasks? 
*(Use closest λ/μ value from Exhibit 10.9. Do not round intermediate calculations. Round your answer to 3 decimal places.)*

- Average time in system: 19.000 minutes
- Feedback: Answer is complete but not entirely correct.

**Question c-2:** Would system waiting time which is obtained in part (c-1) be less than you found in (b)?

- Yes (Selected)
- No
Transcribed Image Text:**Question c-1:** What would be the customer time in the system if a second window was opened with each ticket seller doing all three tasks? *(Use closest λ/μ value from Exhibit 10.9. Do not round intermediate calculations. Round your answer to 3 decimal places.)* - Average time in system: 19.000 minutes - Feedback: Answer is complete but not entirely correct. **Question c-2:** Would system waiting time which is obtained in part (c-1) be less than you found in (b)? - Yes (Selected) - No
Expert Solution
Step 1

Operations Management homework question answer, step 1, image 1

Operations Management homework question answer, step 1, image 2

steps

Step by step

Solved in 2 steps with 3 images

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Business in Action
Business in Action
Operations Management
ISBN:
9780135198100
Author:
BOVEE
Publisher:
PEARSON CO
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.