how have you Demonstrated customer service skills in real life. Demonstration includes defining customer service (e.g., internal customer service; external customer service); identifying the benefits of providing helpful, courteous, and knowledgeable customer service; prioritizing customer service (both within an organization and to external customers and stakeholders); anticipating needs of customers and coworkers; demonstrating how to provide helpful, courteous, and knowledgeable service to address customer and/or coworker needs.
how have you Demonstrated customer service skills in real life. Demonstration includes defining customer service (e.g., internal customer service; external customer service); identifying the benefits of providing helpful, courteous, and knowledgeable customer service; prioritizing customer service (both within an organization and to external customers and stakeholders); anticipating needs of customers and coworkers; demonstrating how to provide helpful, courteous, and knowledgeable service to address customer and/or coworker needs.
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Question
how have you Demonstrated customer service skills in real life.
Demonstration includes
- defining customer service (e.g., internal customer service; external customer
service);
- identifying the benefits of providing helpful, courteous, and knowledgeable
customer service;
- prioritizing customer service (both within an organization and to external
customers and stakeholders);
- anticipating needs of customers and coworkers;
- demonstrating how to provide helpful, courteous, and knowledgeable service
to address customer and/or coworker needs.
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