What are five to seven roles in a core segment of a customer service business. They should be mission-critical roles, ones that are key to competitive advantage and revenues.How would you evaluate organizational needs for these positions. What data needs to be collected and from whom? Consider both qualitative and quantitative information.how you will gather this information. Consider the role of surveys and historical data as well as strategies like the Delphi technique, the nominal group technique, and creating scenarios.

Customer service is a crucial aspect of any business. It involves providing assistance and advice to…

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Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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What are five to seven roles in a core segment of a customer service business. They should be mission-critical roles, ones that are key to competitive advantage and revenues.
How would you evaluate organizational needs for these positions. What data needs to be collected and from whom? Consider both qualitative and quantitative information.
how you will gather this information. Consider the role of surveys and historical data as well as strategies like the Delphi technique, the nominal group technique, and creating scenarios.

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