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. (Scenario Based Question - Customer )"Good fternoon, I need to speak to a manager now, can omeone please call me back! Netflix has taken money ut of my account when I cancelled the subscription ges ago. They have still charged me for their services.

. (Scenario Based Question - Customer )"Good fternoon, I need to speak to a manager now, can omeone please call me back! Netflix has taken money ut of my account when I cancelled the subscription ges ago. They have still charged me for their services.

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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AA 6:55 < 3. (Scenario Based Question - Customer )"Good Afternoon, I need to speak to a manager now, can someone please call me back! Netflix has taken money out of my account when I cancelled the subscription ages ago. They have still charged me for their services. This has left me with no money. This is fraud! I need this money refunded straight away otherwise I will not be able to afford groceries for my kids this week. Please refund this money now! I don't want to wait anymore. I have tried calling but can't get through, someone please call me!" boards.greenhouse.io ★ Simeon has sent us an email, please call this customer and document how you would approach the phone call, there is not a manager available but you do not want to leave the callback for another day. Please document the process you would follow from the moment the customer answers your call back: Privacy - Terms
Transcribed Image Text:AA 6:55 < 3. (Scenario Based Question - Customer )"Good Afternoon, I need to speak to a manager now, can someone please call me back! Netflix has taken money out of my account when I cancelled the subscription ages ago. They have still charged me for their services. This has left me with no money. This is fraud! I need this money refunded straight away otherwise I will not be able to afford groceries for my kids this week. Please refund this money now! I don't want to wait anymore. I have tried calling but can't get through, someone please call me!" boards.greenhouse.io ★ Simeon has sent us an email, please call this customer and document how you would approach the phone call, there is not a manager available but you do not want to leave the callback for another day. Please document the process you would follow from the moment the customer answers your call back: Privacy - Terms
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