OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 6, Problem 1P

In a company that processes insurance claims, the average flow rate is 10 claims per hour and the average throughput time is six hours.

  1. a. How many claims are in the system on average?
  2. b. If the demand for claims to be processed is seven per hour and the capacity is eight per hour, what is the flow rate?
  3. c. What assumptions have you made in your answers?
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