OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 6, Problem 9DQ
Summary Introduction

To define: The service blueprinting.

Introduction:

Operations management helps to determine the tools and information for the best business ideas and the implementations. It helps to improve the level of efficiency within the organization.

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Describe service blueprinting in your own words, including examples of when it should be used.
What is service Blueprinting? Outline it's components?
Describe the importance of service blueprinting in designing and improving service processes.
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