OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
Question
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Chapter 6, Problem 10P

a)

Summary Introduction

To draw: The flowchart of the procedure to prepare for a job interview using symbols.

Introduction:

Service blueprinting is a form of process mapping or process flowcharting. Service business is a type of business that would produce services rather than goods. Service blueprinting is used by this type of business to map the customers’ orders. It includes the service business activities that the customers are engaged in, as well as the physical flow of the customers.

b)

Summary Introduction

To draw: The flowchart for going to library for study and returning to room using symbols.

Introduction:

Service blueprinting is a form of process mapping or process flowcharting. Service business is a type of business that would produce services rather than goods. Service blueprinting is used by this type of business to map the customers’ orders. It includes the service business activities that the customers are engaged in, as well as the physical flow of the customers.

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