In the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows.
- a. A college
- b. A fast-food restaurant
- c. A library
a)
To define: The customers, service produced, suppliers, and the primary process flows of a college.
Introduction:
Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.
Explanation of Solution
Define the customers, service produced, suppliers, and the primary process flows of a college:
The primary service provided by a college is delivering information to the students through courses. Information flows, student flows, and instructor flows are the primary process flows of a college. Facilities, foods, utilities, and lab equipment providers are the suppliers.
b)
To define: The customers, service produced, suppliers, and the primary process flows of a fast food restaurant.
Introduction:
Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.
Explanation of Solution
Define the customers, service produced, suppliers, and the primary process flows of a fast-food restaurant:
The primary service provided by a fast food restaurant is to deliver food quickly in a pleasing environment. Material flows, information flows, and customer flows are the primary process flows of a fast food restaurant. Food and support services would be provided by the suppliers.
c)
To define: The customers, service produced, suppliers, and the primary process flows of a library.
Introduction:
Operations management helps to determine the tools and information for best business ideas and the implementations. It helps to improve the level of efficiency within the organization.
Explanation of Solution
Define the customers, service produced, suppliers, and the primary process flows of a library:
The primary service provided by a library is to provide access to magazines, DVDs, books, and internet services. Attaining, sorting, storing, delivering, and providing access to internet are the primary process flows of a library. Books, electronic references, and software would be provided by the suppliers.
Want to see more full solutions like this?
Chapter 6 Solutions
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
- Draw a process flow diagram of following It is a type of hybrid e-Commerce and freelance platform where Graphic designers will post there designs and seller will post there product like book,t shirts etc and customers can chose which design on which product they want even there will be option of custom design by the customer which will be printed on the product on customer demandarrow_forwardPlease no written by hand solutionsarrow_forwardList five important differences between goods production and service operations, then list five importantsimilarities.arrow_forward
- Discuss TWO (2) factors that influence the decision in determining which process technology to be used to improve operational efficiency. Provide with relevant real life companies as the examples.arrow_forwardUnderstand the process structure in services and how to position a service process on the customer-contact matrix.arrow_forwardJack has been the Operations Manager at a Manufacturing Plant that uses a line process for many years. Today, however, his manager has advised that his new job will be an operations manager in the company's Hotel division, a services business. A) Describe the differences that he will see between the line process in manufacturing and the services package in services. B) Then, describe changes in the measurement of efficiency and effectiveness that Jack will have to consider as a services operations manager rather than as a manufacturing operations manager.arrow_forward
- Create the process diagram 4. DESIGN and DRAW a high level “as-is” process diagram depicting how a trade would be made, under your proposed structure. The diagram should be for the model you are supporting and should show the bands, process flows, roles, decisions and/or cross functional interactions required. Summarise and make Recommendations 5. Summarise the information shared thus far, and discuss TWO findings about your analysis from your management level that can be used to decide on the final company structure. Make TWO recommendations to support either a change or no change, in the company structure. Only credible sources should be used.arrow_forwardEvaluate a couple of local hospitals in terms of its emphasis on the four operations objectives: cost, quality, delivery, and flexibility. Are all departments focused on the same objectives? What are the order winners and the order qualifiers?arrow_forwardWhat is process flowchart? Why is it inportant?arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,