OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Textbook Question
Chapter 6, Problem 12P
Draw a service blueprint for the following:
- a. Pizza delivery
- b. Automobile repair
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Chapter 6 Solutions
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
Ch. 6 - In the following operations, isolate a system for...Ch. 6 - Explain how the process view of an organization is...Ch. 6 - Explain Littles Law in your own words. How can it...Ch. 6 - Provide a definition of a bottleneck. Why is it...Ch. 6 - Explain the differences between capacity, flow...Ch. 6 - What kinds of problems are presented by the...Ch. 6 - Why is it important to define the system of...Ch. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - In a company that processes insurance claims, the...
Ch. 6 - Suppose a bank clears checks drawn on customers...Ch. 6 - The Stylish Hair Salon has three stylists who...Ch. 6 - Judys Cake Shop makes fresh cakes to customer...Ch. 6 - The Swanky Hotel provides room service for its...Ch. 6 - A furniture factory makes two types of wooden...Ch. 6 - Draw a flowchart of the following processes: a....Ch. 6 - Draw a flowchart of the following processes: a....Ch. 6 - Use the key questions of what, who, where, when,...Ch. 6 - Prob. 10PCh. 6 - Use the what, who, where, when, and how questions...Ch. 6 - Draw a service blueprint for the following: a....Ch. 6 - Draw a service blueprint for the following: a....
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- What is the classification of the service does the shopping center provide based on divergence(standardized/customized), customer contact(high/low), nature of service(continuous/discrete), labor intensity(lanor/equipment intensive)?arrow_forwardThe following data for 2021 are available for Canlubang AutomotiveCompany which manufactures and sells a single automotive product line.Unit selling price = 4Unit variable cost = 20Total fixed cost = 200,000a.) What is the break-even point in units for the current year?b.) Prepare a break-even chart for the operation in 2021 intervals of 5,000 units from 5,000to 30,000 units (show complete solution)arrow_forwardGive example of an innovation in the hotel industry that improved the efficiency of a product/service.arrow_forward
- Define/briefly discuss the following service outputs, and give one example for each. 1. Bulk breaking 2. Spatial convenience 3. Waiting and delivery time 4. Assortment and variety 5. Customer service 6. Information provision Note: Include the source/reference.arrow_forwardExplain how to decide whether a process is capable of delivering a service or product that meets the requirements.arrow_forwarddiscuss what is the service blueprinting and explain the elements of blueprinting?arrow_forward
- As the degree of customer contact increases in a service operation, what generally happens to the efi ciency of the operation?arrow_forwardService system The term triple bottom line refers to _______, ________, and _______ criteria in relation to sustainability.Select one: a. Sustainability, social, and economic b. Social, economic, and profitability c. Environment, sustainability, and social d. Environment, sustainability, and profitability e. Environment, social, and economic Service quality begins with________.Choose the answer you think is right. Select one: a. Employees b. Processes c. Facilities d. Management e. People All services act on something provided by the _________.Select one: a. customer b. supply chain c. supplier d. firm e. business partnersarrow_forwardAs the manager of the insurance desk in your hospital, write in detail how you execute insurance policies in the following scenarios 1. Patient in critical condition admitted for emergency care; family requesting insurance coverage of the services 2. Patients with insurance coverage opted for elective surgery *Consider mentioning various documents required, cashless service, reimbursement service, the validity of the insurance policy, proximate cause, and othersarrow_forward
- Describe service blueprinting in your own words, including examples of when it should be used.arrow_forwardHow you think about using service blueprinting to examine a current service operation? Do you think it’s a good idea to use the service blueprinting to envision a future service?arrow_forwardWhat is service Blueprinting? Outline it's components?arrow_forward
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