Concept explainers
To discuss: The benefits of relationship marketing and the way database technology helps the firms to build the relationship with customers.
Explanation of Solution
The benefits of relationship marketing:
Relationship marketing helps the firm to maintain and develop the cost effective relationship and longer term relationship with the suppliers, individual customers, employees to increase the sales and for mutual benefits.
Database technology:
Database technology helps the firms to analyze the details and data about the customers for the purpose of advertisement and promotions.
It makes the firm to know more about the customers through these data to build a relationship among them.
It helps to improve and increase the customer relationship, customer retention, referral rates and many others.
Want to see more full solutions like this?
Chapter 11 Solutions
EBK MINDTAPV2.0 CONTEMPORARY MARKETING,
- How can businesses utilize CRM to improve customer retention?arrow_forwardWhat are the main reasons for an organization to implement a data warehousing solution?arrow_forwardWhat is Customer Relationship Management (CRM), and why is it important for businesses? Provide examples of how CRM systems can enhance customer interactions.arrow_forward
- What advantages can customer relationship management provide a business and its clients? Give examples to clarify.arrow_forwardA hotel chain’s database has information on guests thatincludes demographics, number of visits, and roompreferences. Describe how the chain can use this information to develop several relationship marketing programs.How can it use a more general database to identify potentialcustomers and personalize its communications with them?arrow_forwardHow can organizations use social networking to connect with their customers?arrow_forward
- Evaluate the concept of a "data marketplace" business model, exploring the challenges and opportunities it presents in a data-driven economy.arrow_forwardDiscuss the various components of a CRM system, including customer data, interaction history, and analytics. How do these components contribute to effective customer relationship management?arrow_forwardExplain the concept of customer segmentation in CRM. How can businesses use segmentation to improve their marketing and customer service efforts?arrow_forward
- Principles Of MarketingMarketingISBN:9780134492513Author:Kotler, Philip, Armstrong, Gary (gary M.)Publisher:Pearson Higher Education,MarketingMarketingISBN:9781259924040Author:Roger A. Kerin, Steven W. HartleyPublisher:McGraw-Hill EducationFoundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning
- Marketing: An Introduction (13th Edition)MarketingISBN:9780134149530Author:Gary Armstrong, Philip KotlerPublisher:PEARSONContemporary MarketingMarketingISBN:9780357033777Author:Louis E. Boone, David L. KurtzPublisher:Cengage Learning