EBK MINDTAPV2.0 CONTEMPORARY MARKETING,
EBK MINDTAPV2.0 CONTEMPORARY MARKETING,
17th Edition
ISBN: 9781337091022
Author: Kurtz
Publisher: VST
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Chapter 11, Problem 1C
Summary Introduction

Case summary:

Company D has started a consulting company to help the other firms to fulfill the customer satisfaction. The company focused on the programs like training, leadership, brand loyalty, customer experience, and creativity. Firms must surprise the customers often to satisfy them. They should do their best to the needs and wants of the customer. Firms must focus on the consumer’s positivity rather than using their money.

To contrast: The way the companies can adapt the advice of Company D to the customer service situation.

Customer satisfaction refers to how the company surpass or meets the needs and wants of the consumers.

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James Shoe Emporium, a retail brick and mortar shoe store caters to the higher income market in your country. However, the establishment has been experiencing falling revenue since the August 2024. The owner of the company believes that marketing and selling his shoes via the internet might be the solution. He has hired you to formulate an emarketing plan to do so.   You have decided to use the following e-marketing strategies (content marketing, email marketing, mobile marketing, online advertising and social media engagement). Why? State how you would manage ethical and legal issues in the digital environment.
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