EBK MINDTAPV2.0 CONTEMPORARY MARKETING,
17th Edition
ISBN: 9781337091022
Author: Kurtz
Publisher: VST
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Chapter 11, Problem 2C
Summary Introduction
Case summary:
Company D has started a consulting company to help the other firms to fulfill the customer satisfaction. The company focused on the programs like training, leadership, brand loyalty, customer experience, and creativity. Firms must surprise the customers often to satisfy them. They should do their best to the needs and wants of the customer. Firms must focus on the consumer’s positivity rather than using their money.
To discuss: Whether keeping the employees happy to sustain the customer satisfaction orientation.
Customer satisfaction refers to how the company surpass or meets the needs and wants of the consumers.
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