Customer loyalty is an important aspect of building a brand,but sales are only one measure of customer loyalty. Supposeyou are a marketer for the goods or services below. For each,list the types of data you would want to collect to gaugecustomer loyalty, and the method you would use to gather it.a. athletic shoesb. bottled waterc. over-the-counter cold and flu medicationd. self-service car washe. travel agency that specializes in adventure vacations

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
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Customer loyalty is an important aspect of building a brand,
but sales are only one measure of customer loyalty. Suppose
you are a marketer for the goods or services below. For each,
list the types of data you would want to collect to gauge
customer loyalty, and the method you would use to gather it.
a. athletic shoes
b. bottled water
c. over-the-counter cold and flu medication
d. self-service car wash
e. travel agency that specializes in adventure vacations

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