Business Essentials (12th Edition) (What's New in Intro to Business)
12th Edition
ISBN: 9780134728391
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
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Textbook Question
Chapter 7, Problem 7.10AE
Interview the manager of a local service business, such as a restaurant or hair salon. Identify the major decisions involved in planning that business’s service operations.
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Chapter 7 Solutions
Business Essentials (12th Edition) (What's New in Intro to Business)
Ch. 7 - Prob. 7.1QRCh. 7 - Prob. 7.2QRCh. 7 - Prob. 7.3QRCh. 7 - Prob. 7.4QRCh. 7 - Prob. 7.5QACh. 7 - What type of business strategy does Disney use to...Ch. 7 - Choose three different businesses that you...Ch. 7 - Prob. 7.8QACh. 7 - Map out the process for enrolling in classes at...Ch. 7 - Interview the manager of a local service business,...
Ch. 7 - In what ways is your business connected with...Ch. 7 - Prob. 7.12ACh. 7 - Prob. 7.13ACh. 7 - Prob. 7.14ACh. 7 - Prob. 7.15ACh. 7 - Prob. 7.16TECh. 7 - Prob. 7.17TECh. 7 - Prob. 7.18TECh. 7 - Prob. 7.19TECh. 7 - Prob. 7.20EECh. 7 - Prob. 7.21EECh. 7 - Prob. 7.22EECh. 7 - How would you define quality and how is quality...Ch. 7 - Prob. 7.24CCh. 7 - Prob. 7.25CCh. 7 - Prob. 7.26CCh. 7 - Prob. 7.27CCh. 7 - How would you define quality for Yahoos situation...Ch. 7 - Prob. 7.29CCh. 7 - Prob. 7.30CCh. 7 - Prob. 7.31CCh. 7 - Prob. 7.32C
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- Choose a service firm you are familiar with and describe how it has made the fourkey decisions of: offering, funding mechanism, employee management system,and customer management system.arrow_forwardTo better understand the operations manager position, you need to experience it and make the types of decisions an operations manager would make. For your Unit 3 project, your challenge was to develop your own idea for a business. For your Unit 5 Project, your challenge is to use the information from your Unit 3 Project to develop a SWOT analysis on each major section of your hypothetical organisations operations and logistics; especially focusing on its ability to respond to disruptions. Based on these disruptions and your SWOT analysis, you must present recommendations for proactively sustaining your organisations competitive advantage. To prepare for this assignment: Reflect on your hypothetical organisations ability to respond to your researched disruptions. Identify methods for establishing traceability/visibility throughout the supply chain network of your hypothetical organisation. Reflect on ways to maintain a competitive advantage. To complete this assignment: Conduct a SWOT…arrow_forwardCreate the following for and Land and Sea Tour busines in Jamaica Key Elements of the Business Plan Description of Services This section provides an overview of the services (include product(s) if necessary). Diagrams, illustrations and drawings of services. Service description. Plan of Operations Form of ownership chosen and reasoning Company structure (organization chart) Compensation and benefits packages Staffing plansarrow_forward
- How can organizations effectively incorporate qualitative and quantitative forecasting techniques in their operations management to improve decision-making and optimize resource allocation?arrow_forwardDiscuss what factors must you consider when forecasting the demand of Proton cars in planning future operations.arrow_forwardReview job postings from various sources for management positions that are available for operations management graduates. Summarize the responsibilities of these positions.arrow_forward
- What determines supply and demand in service organizations? How does supply and demand impact services in a service marketing economy? What can businesses do to plan for fluctuations in demand for their services?arrow_forwardDefine Customer Relationship Management (CRM) and explain its significance in modern business operations. How does CRM contribute to customer retention and loyalty?arrow_forwardDiscuss why service centers and service hotlines are important or unimportant to customer perceptions of service firms. Give an example to back up your argument.arrow_forward
- Business names for a cofee shop, clothing shop and bakery shop. Make a Basic Swot Analysis of these businessesarrow_forwardIdentify a service-based business that you are familiar with and consider the following questions: What identifies this organization as a service provider? What role do the customers play? Why are they important to your chosen business? What could the company do to attract more customers? Present your ideas to the rest of the group.arrow_forwardWhat is the importance for BreadTalk Group to increase the profitability of its bakery division, specifically with regard to its BreadTalk brand?arrow_forward
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