Business Essentials (12th Edition) (What's New in Intro to Business)
12th Edition
ISBN: 9780134728391
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
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Textbook Question
Chapter 7, Problem 7.11A
In what ways is your business connected with service operations? Identify the ways it is connected with goods production. Which of these, service operations or goods production, is more important to your business? Why?
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Give three examples of services you are familiar with that include all of the following: there is an intangible portion to the offering, it is time-perishable, and it involves the customer as co-producer. Explain your answers.
Chapter 7 Solutions
Business Essentials (12th Edition) (What's New in Intro to Business)
Ch. 7 - Prob. 7.1QRCh. 7 - Prob. 7.2QRCh. 7 - Prob. 7.3QRCh. 7 - Prob. 7.4QRCh. 7 - Prob. 7.5QACh. 7 - What type of business strategy does Disney use to...Ch. 7 - Choose three different businesses that you...Ch. 7 - Prob. 7.8QACh. 7 - Map out the process for enrolling in classes at...Ch. 7 - Interview the manager of a local service business,...
Ch. 7 - In what ways is your business connected with...Ch. 7 - Prob. 7.12ACh. 7 - Prob. 7.13ACh. 7 - Prob. 7.14ACh. 7 - Prob. 7.15ACh. 7 - Prob. 7.16TECh. 7 - Prob. 7.17TECh. 7 - Prob. 7.18TECh. 7 - Prob. 7.19TECh. 7 - Prob. 7.20EECh. 7 - Prob. 7.21EECh. 7 - Prob. 7.22EECh. 7 - How would you define quality and how is quality...Ch. 7 - Prob. 7.24CCh. 7 - Prob. 7.25CCh. 7 - Prob. 7.26CCh. 7 - Prob. 7.27CCh. 7 - How would you define quality for Yahoos situation...Ch. 7 - Prob. 7.29CCh. 7 - Prob. 7.30CCh. 7 - Prob. 7.31CCh. 7 - Prob. 7.32C
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, management and related others by exploring similar questions and additional content below.Similar questions
- Supply Chain & Operations Management as you understand it now, could implicate a wide range of industries, processes and resources to manage a good or service from raw materials or concepts to a finish good in the customer hands. TASK 1: Using a previous work experience and using an example, describe how supply chain and operations management supported and made possible bringing your services or goods from their original source to your customers hands.arrow_forwardGood morning please help me with this question from my textbook. The operations management function takes cognizance of clients’ needs andcontinuously formulates its management strategies and objectives strengthens and expands customer base and competitiveness.With reference to the Uber case study presented above, discuss any five of the six main elements which form part of customer needs.arrow_forwardWhat is the disadvantage of the collaboration between supplier, user, and purchaser in operations management?arrow_forward
- What is a value chain? Select any major service organization with which you are familiar and describe the segments that you think would be included in its value chain. Provide a brief explanation of the role of each segment.arrow_forwardExplain how effective service operations management affects the employees of an organization as well as the organization and the economy of a country ?arrow_forwardAs a manager in a bookshop, your company faces several costs in your regular operations. Using well–labelled diagrams and illustrations, where applicable, discuss at least five costs relevant to your operations; and how these costs can be managed for optimal operation in order as to achieve the objectives of your bookshop.arrow_forward
- Discuss the similarities and differences between Goods Production and Service Operation.arrow_forwardPlease write your understanding about figure 1.9 As Figure 1.9 shows, the customer is viewed as an input that is transformed by the service process into an output with some degree of satisfaction. The role of the service operations manager includes the functions of both production and marketing in an open system with the customer as a participant. The traditional manufacturing separation of the production and marketing functions, with finished-goods inventory as the interface, is neither possible nor appropriate in services. Marketing performs two important functions in daily-service operations: (1) educating the consumer to play a role as an active participant in the service process and (2) “smoothing” demand to match service capacity. This marketing activity must be coordinated with scheduling staff levels and with both controlling and evaluating the delivery process. By necessity, the operations and marketing functions are integrated for service organizations. For services, the…arrow_forwardHow are Goods operations different from Service operations?arrow_forward
- Briefly describe a service of your choice. Offer two recommendations for how the company/service provider in your example could manage the characteristics of services to create more value for its customers.arrow_forwardAt first, glance, asking customers to provide their own service in the self-service approach may not seem very consumer-friendly. What are some of the characteristics of self-service operations that have led to their acceptance and significant popularity?arrow_forwardAssess at least 5 value added services a warehouse can provide to other businesses. Your answer should clearly provide the details that which type of businesses can use the specific value-added service. You can use examples and related details to justify your opinion.arrow_forward
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