Business Essentials (12th Edition) (What's New in Intro to Business)
Business Essentials (12th Edition) (What's New in Intro to Business)
12th Edition
ISBN: 9780134728391
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
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Chapter 7, Problem 7.27C
Summary Introduction

Given scenario:

Person E and Person S opened their first branch of Company C in 1992, which was a huge success. In 2016, they have operated over 200 full-service restaurants in Country U and internationally. Guest satisfaction was their mission. The quality of every product will be checked by the head cook before it reaching the customer. In 2012, Person A wrote an article praising the operations management of Company C. They were in fortune 500 for the fourth consecutive year in 2017.

To determine: The actions that Person X recommend to the restaurants to overcome negative perceptions from a less-than-satisfactory rating.

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