Business Essentials (12th Edition) (What's New in Intro to Business)
Business Essentials (12th Edition) (What's New in Intro to Business)
12th Edition
ISBN: 9780134728391
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
Question
Book Icon
Chapter 7, Problem 7.22EE
Summary Introduction

Given scenario:

Person X is an operations manager of a company, which makes replacement car mufflers and tailpipes. The company suffered a downturn after a few years of steady growth. Five percent of the production capacity was shut down. At that time, two supervisors and 70 workers were laid off. One day, Person X got a call from the general manager of Company K mufflers saying that they need a supply of large volume of mufflers.

He added that the sales manager, who works with Person X, stated that they would meet their needs in a given time. Person X realized that they need a 20 percent increase in the production capacity to meet their needs and they even need bigger building and trained workers.

To determine: The answer of Person X to the customer

Blurred answer
Students have asked these similar questions
How would you handle the scenario accordingly if the customer came to you first before contacting your lawyer?
1. Discuss how your client may determine the customer cost for its service, including non-monetary costs (time, effort, and perceived risk)   When considering Customer Cost, we need to understand the perceived cost of its customer’s. From a customer’s point of view, the costs involved in buying and using a service is only part of the price charged by the supplier. Related monetary and non-monetary costs make up the other costs of the service. Time Office Automation may determine their Customer Cost for its service, including monetary and non-monetary costs, depending on various factors such as: The time taken to perform the service.  The costs of the parts used / needed.  Labour Costs.  The costs their competitors are charging, to provide a competitive rate.  A call out fee, time, and money (for fuel, etc) used to drive to the customers location.  Cost of shipping.  Quality of service, Time Office Automation’s staff has more than 25 years of experience in the field, therefore, could…
Could you explain the below answer in short?
Knowledge Booster
Background pattern image
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
Text book image
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Text book image
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Text book image
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Text book image
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Text book image
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Text book image
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON