Business Essentials (12th Edition) (What's New in Intro to Business)
12th Edition
ISBN: 9780134728391
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
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Question
Chapter 7, Problem 7.3QR
Summary Introduction
To determine: The difference between high-contact and low-contact service system.
Introduction:
A business is an economic system whether the goods or services are exchanged for money. Production, buying of raw materials and selling of finished goods are the works related to the business. Business is the thing which improves the people’s standard of living.
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Please enumerate the qualities that distinguish well-designed service systems.
What are some of the differences between high-contact and low-contact services?
What distinctions exist between high-contact and low-contact services, and how may these distinctions be discussed?
Chapter 7 Solutions
Business Essentials (12th Edition) (What's New in Intro to Business)
Ch. 7 - Prob. 7.1QRCh. 7 - Prob. 7.2QRCh. 7 - Prob. 7.3QRCh. 7 - Prob. 7.4QRCh. 7 - Prob. 7.5QACh. 7 - What type of business strategy does Disney use to...Ch. 7 - Choose three different businesses that you...Ch. 7 - Prob. 7.8QACh. 7 - Map out the process for enrolling in classes at...Ch. 7 - Interview the manager of a local service business,...
Ch. 7 - In what ways is your business connected with...Ch. 7 - Prob. 7.12ACh. 7 - Prob. 7.13ACh. 7 - Prob. 7.14ACh. 7 - Prob. 7.15ACh. 7 - Prob. 7.16TECh. 7 - Prob. 7.17TECh. 7 - Prob. 7.18TECh. 7 - Prob. 7.19TECh. 7 - Prob. 7.20EECh. 7 - Prob. 7.21EECh. 7 - Prob. 7.22EECh. 7 - How would you define quality and how is quality...Ch. 7 - Prob. 7.24CCh. 7 - Prob. 7.25CCh. 7 - Prob. 7.26CCh. 7 - Prob. 7.27CCh. 7 - How would you define quality for Yahoos situation...Ch. 7 - Prob. 7.29CCh. 7 - Prob. 7.30CCh. 7 - Prob. 7.31CCh. 7 - Prob. 7.32C
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Similar questions
- In the area of operations, what are some of the differences and similarities between high-contact and low-contact services?arrow_forwardWhat are some methods for increasing the efficiency of service delivery?arrow_forwardClarify the difference between high-contact and low-contact services. Explain how the nature of the customer's experience may differ between the two and how you might manage the differences.arrow_forward
- What role does service discovery play in the scalability and flexibility of service-oriented systems?arrow_forwardList the characteristics of well-designed service systems.arrow_forwardExplain the differences between routine-intensive, technology-intensive, contact-intensive, and knowledge-intensive services. Provide a specific example of each type, considering physical and digital channels. Does the type of consumer differ for each type of service business? Why or why not?arrow_forward
- Discuss and differentiate the services under SSARS and SSAES. Select three of the said services and give examples/scenarios on how such services are applied. Answer thoroughly.arrow_forwardGive some examples of the various low-contact services.arrow_forwardService Differentiation of Food Delivery company like zomato, swiggyarrow_forward
- How can we talk about the contrasts between high-contact and low-contact services?arrow_forwardDiscuss the principles of service mesh architecture and how it addresses issues related to service-to-service communication and observability.arrow_forwardWhat does “in and out of network” services mean?arrow_forward
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