Operations Management
Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter 5, Problem 2P
Summary Introduction

To determine: To select a product and analyze how an existing organization satisfies customer requirements.

Introduction: Quality Function Deployment is the process that helps to understand customer needs and reflect it in the design phase of the product development. QFD is implemented in the early stage of the design process to determine the customer needs and address those needs by providing solutions.

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