Operations Management
Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter 5, Problem 20P
Summary Introduction

To determine: The ways to deploy resources to achieve the desired quality for a product or service.

Introduction: Quality Function Deployment is the process to understand customer needs and reflect it in the design phase of the product development. QFD is implemented in the early stage of the design process to determine the customer needs and address those needs by providing solutions.

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