Operations Management
Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter 5, Problem 14DQ
Summary Introduction

To determine: The explanation of how the house of quality translates customer desires into product/service attributes.

Introduction: Quality Function Deployment is the process of understanding customer needs and reflecting them in the design phase of product development. QFD is implemented at the early stage of the design process to determine the customer’s needs and address those needs.

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What kind of quality service objective do the best hotel property managers have?   Question 20 options:   a)  Competitive edge   b)  Zero defects   c)  Above-average standard   d)  Excellent ratings
Question 1(a) I. State and explain the major levels of customer expectation. II. What is Quality Function Deployment (QFD)? III. With the aid of a diagram, briefly describe the house of quality.
QUESTION 2 A company charts the deviations in size for manufacturing various parts. What is the purpose of this type of viz? O Comparison O Correlation O Distribution O Trend Evaluation
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