Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter 3, Problem 2.1VC
At the Hard Rock Cafe, like many organizations, project management is a key planning took With Hard Rock’s constant growth in hotels and cafes, remodeling of existing cafes,
“Without Microsoft Project,” says Hard Rock Vice-President Chris Tomasso, “there is no way to keep so many people on the same page.” Tomasso is in charge of the Rockfest event, which is attended by well over 100,000 enthusiastic fans. The challenge is pulling it off within a tight 9-month planning horizon. As the event approaches, Tomasso devotes greater energy to its activities. For the first 3 months, Tomasso updates his Microsoft Project charts monthly. Then at the 6-month mark, he updates his progress weekly. At the 9-month mark, he checks and corrects his schedule twice a week.
Early in the project management process, Tomasso identifies 10 major tasks (called level-2 activities in a work breakdown structure, or WBS):† talent booking, ticketing, marketing/PR, online promotion, television, show production, travel, sponsorships, operations, and merchandising Using a WBS, each of these is further divided into a series of subtasks. Table 3.8 identifies 26 of the major activities and subactivities, their immediate predecessors, and time estimates. Tomasso enters all these into the Microsoft Project software.‡ Tomasso alters the Microsoft Project document and the time line as the project progresses. “It’s okay to change it as long as you keep on track,” he states.
† The level-1 activity is the Rockfest concert itself.
‡ There are actually 127 activities used by Tomasso: the list is abbreviated for this case study.
TABLE 3.8 Some of the Major Activities and Subactivities in the Rockfest Plan
The day of the rock concert itself is not the end of the project planning. “It’s nothing but surprises. A band not being able to get to the venue because of traffic jams is a surprise, but an ‘anticipated’ surprise. We had a helicopter on stand-by ready to fly the band in,” says Tomasso.
On completion of Rocktest in July, Tomasso and his team have a 3-month reprieve before starting the project planning process again.
1. Identify the critical path and its activities for Rockfest. How long does the project take?
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Chapter 3 Solutions
Operations Management
Ch. 3 - Give an example of a situation in which project...Ch. 3 - Explain the purpose of project organization.Ch. 3 - What are the three phases involved in the...Ch. 3 - What are some of the questions that can be...Ch. 3 - Define work breakdown structure. How is it used?Ch. 3 - What is the use of Gantt charts in project...Ch. 3 - What is the difference between an...Ch. 3 - What is the significance of the critical path?Ch. 3 - What would a project manager have to do to crash...Ch. 3 - Describe how expected activity times and variances...
Ch. 3 - Define earliest start, earliest Finish, latest...Ch. 3 - Students are sometimes confused by the concept of...Ch. 3 - What are dummy activities? Why are they used in...Ch. 3 - What are the three time estimates used with PERT?Ch. 3 - Would a project manager ever consider crashing a...Ch. 3 - How is the variance of the total project computed...Ch. 3 - Describe the meaning of slack, and discuss how it...Ch. 3 - How can we determine the probability that a...Ch. 3 - Name some of the widely used project management...Ch. 3 - The work breakdown structure (WBS) for building a...Ch. 3 - 3.2 Robert Day has decided to run for a seat as...Ch. 3 - Draw the activity-on-node (AON) project network...Ch. 3 - Given the activities whose sequence is described...Ch. 3 - 3.5 Using AOA, diagram the network described below...Ch. 3 - Stephen Hall is developing a program in supply...Ch. 3 - Task time estimates for the modification of an...Ch. 3 - 3.8 The City Commission of Nashville has decided...Ch. 3 - Refer to the table in Problem 3.8. a. Draw the AON...Ch. 3 - The activities needed to build a prototype laser...Ch. 3 - Dave Fletcher (see Problem 3.10) was able to...Ch. 3 - The activities described by the following table...Ch. 3 - A renovation of the gift shop at Orlando Amway...Ch. 3 - Kelle Carpet and Trim installs carpet in...Ch. 3 - The following is a table of activities associated...Ch. 3 - Assume that the activities in Problem 3.15 have...Ch. 3 - Bill Fennema, president of Fennema Hospitality,...Ch. 3 - What is the minimum cost of crashing the following...Ch. 3 - Three activities are candidates for crashing on a...Ch. 3 - Development of Version 2.0 of a particular...Ch. 3 - The estimated times and immediate predecessors for...Ch. 3 - Rich Cole Control Devices, Inc., produces...Ch. 3 - Four Squares Productions, a firm hired to...Ch. 3 - Using PERT, Adam Munson was able to determine that...Ch. 3 - Clark Products makes pizza ovens for commercial...Ch. 3 - The Tesla 6 is a new custom-designed sports car....Ch. 3 - TABLE 3.6 Southwestern University Project 1....Ch. 3 - TABLE 3.6 Southwestern University Project 2 What...Ch. 3 - TABLE 3.6 Southwestern University Project 3. If it...Ch. 3 - Project Management at Arnold Palmer Hospital Video...Ch. 3 - The equivalent of a new kindergarten class is born...Ch. 3 - The equivalent of a new kindergarten class is born...Ch. 3 - The equivalent of a new kindergarten class is born...Ch. 3 - At the Hard Rock Cafe, like many organizations,...Ch. 3 - At the Hard Rock Cafe, like many organizations,...Ch. 3 - At the Hard Rock Cafe, like many organizations,...Ch. 3 - At the Hard Rock Cafe, like many organizations,...
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