Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter 3, Problem 4DQ
What are some of the questions that can be answered with PERT and CPM?
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CASE STUDY 9-1
Was Robert Eaton a Good Performance
Management Leader?
R
obert Eaton was CEO and chairman of Chrys-
ler from 1993 to 1998, replacing Lee Iacocca,
who retired after serving in this capacity since
1978. Eaton then served as cochairman of the newly
merged DaimlerChrysler organization from 1998
to 2000. In fact, Eaton was responsible for the sale
of Chrysler Corporation to Daimler-Benz, thereby
creating DaimlerChrysler. With 362,100 employees,
DaimlerChrysler had achieved revenues of €136.4
billion in 2003. DaimlerChrysler's passenger car
brands included Maybach, Mercedes-Benz, Chrysler,
Jeep, Dodge, and Smart. Commercial vehicle brands
included Mercedes-Benz, Freightliner, Sterling,
Western Star, and Setra.
From the beginning of his tenure as CEO, Eaton
communicated with the people under him. He
immediately shared his plans for the future with
his top four executives, and upon the advice of his
colleague, Bob Lutz, decided to look around the
company before making any hasty…
Critically assess Martin’s coaching style.
Compare Robert Eaton’s performance management leadership presented in the case against the performance management leadership principles, functions, and behaviors. What recommendations can be made about what he might do more effectively? Explain and defend your answer.
Chapter 3 Solutions
Operations Management
Ch. 3 - Give an example of a situation in which project...Ch. 3 - Explain the purpose of project organization.Ch. 3 - What are the three phases involved in the...Ch. 3 - What are some of the questions that can be...Ch. 3 - Define work breakdown structure. How is it used?Ch. 3 - What is the use of Gantt charts in project...Ch. 3 - What is the difference between an...Ch. 3 - What is the significance of the critical path?Ch. 3 - What would a project manager have to do to crash...Ch. 3 - Describe how expected activity times and variances...
Ch. 3 - Define earliest start, earliest Finish, latest...Ch. 3 - Students are sometimes confused by the concept of...Ch. 3 - What are dummy activities? Why are they used in...Ch. 3 - What are the three time estimates used with PERT?Ch. 3 - Would a project manager ever consider crashing a...Ch. 3 - How is the variance of the total project computed...Ch. 3 - Describe the meaning of slack, and discuss how it...Ch. 3 - How can we determine the probability that a...Ch. 3 - Name some of the widely used project management...Ch. 3 - The work breakdown structure (WBS) for building a...Ch. 3 - 3.2 Robert Day has decided to run for a seat as...Ch. 3 - Draw the activity-on-node (AON) project network...Ch. 3 - Given the activities whose sequence is described...Ch. 3 - 3.5 Using AOA, diagram the network described below...Ch. 3 - Stephen Hall is developing a program in supply...Ch. 3 - Task time estimates for the modification of an...Ch. 3 - 3.8 The City Commission of Nashville has decided...Ch. 3 - Refer to the table in Problem 3.8. a. Draw the AON...Ch. 3 - The activities needed to build a prototype laser...Ch. 3 - Dave Fletcher (see Problem 3.10) was able to...Ch. 3 - The activities described by the following table...Ch. 3 - A renovation of the gift shop at Orlando Amway...Ch. 3 - Kelle Carpet and Trim installs carpet in...Ch. 3 - The following is a table of activities associated...Ch. 3 - Assume that the activities in Problem 3.15 have...Ch. 3 - Bill Fennema, president of Fennema Hospitality,...Ch. 3 - What is the minimum cost of crashing the following...Ch. 3 - Three activities are candidates for crashing on a...Ch. 3 - Development of Version 2.0 of a particular...Ch. 3 - The estimated times and immediate predecessors for...Ch. 3 - Rich Cole Control Devices, Inc., produces...Ch. 3 - Four Squares Productions, a firm hired to...Ch. 3 - Using PERT, Adam Munson was able to determine that...Ch. 3 - Clark Products makes pizza ovens for commercial...Ch. 3 - The Tesla 6 is a new custom-designed sports car....Ch. 3 - TABLE 3.6 Southwestern University Project 1....Ch. 3 - TABLE 3.6 Southwestern University Project 2 What...Ch. 3 - TABLE 3.6 Southwestern University Project 3. If it...Ch. 3 - Project Management at Arnold Palmer Hospital Video...Ch. 3 - The equivalent of a new kindergarten class is born...Ch. 3 - The equivalent of a new kindergarten class is born...Ch. 3 - The equivalent of a new kindergarten class is born...Ch. 3 - At the Hard Rock Cafe, like many organizations,...Ch. 3 - At the Hard Rock Cafe, like many organizations,...Ch. 3 - At the Hard Rock Cafe, like many organizations,...Ch. 3 - At the Hard Rock Cafe, like many organizations,...
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- In the context of the material in Chapter 9, provide a critical analysis of the decisions that Henry has made in assigning Martin to this role.arrow_forwardpanies (pp. 80-118). New York, NY: Times Books, specifically Chap. 4, "Robert Eaton and Robert Lutz; The Copilots." CASE STUDY 9-2 Performance Management Leadership at Henry's Commercial Sales and Leasing H enry is the owner of a small real estate agency that handles the sale and leasing of commercial property. He has two real estate agents working in the office, along with himself. He also has two customer service representatives (CSRs), each of whom has a real estate license, and one receptionist who has worked for the company for about three months. Henry has recently decided that he needs another customer service representative. He hasarrow_forwardDiscuss possible solutions to help Tara become an effective CSR. What should martin be doing to help her?arrow_forward
- What are the ethical challenges regarding employees (i.e., diversity, discrimination, sexual harassment, privacy, employee theft, bad leadership, etc.) that Apple Inc. has faced over the past five to ten years and that they should prepare to face in the next five to ten years. Once a developed list of challenges is created, consider how having faced those challenges will impact and be impacted by the social cause you've selected. Propose the findings on the ethical challenges faced by Apple Inc. in recent history and the near future. Analyze ways in which each challenge was (and/or could be) appropriately handled and areas for improvement. Evaluate the ethical/moral aspects of Apple Inc. that protected it from ethical challenges in the past and could protect it in the future. Assess how ethical challenges and handling of ethical challenges could positively or negatively impact the charitable cause are selected and how the selection of your social cause could positively or negatively…arrow_forwardBy selecting Cigna Accredo pharmacy that i identify in my resand compare the current feedback system against the “Characteristics of a Good Multiple Source Feedback Systems” described in section 8-3-3. What can be improved? As a consultant, what recommendations would you make?arrow_forwardScenario You have been given a task to create a demand forecast for the second year of sales of a premium outdoor grill. Accurate forecasts are important for many reasons, including for the company to ensure they have the materials they need to create the products required in a certain period of time. Your objective is to minimize the forecast error, which will be measured using the Mean Absolute Percentage Error (MAPE) with a goal of being below 25%. You have historical monthly sales data for the past year and access to software that provides forecasts based on five different forecasting techniques (Naïve, 3-Month Moving Average, Exponential Smoothing for .2, Exponential Smooth for .5, and Seasonal) to help determine the best forecast for that particular month. Based on the given data, you will identify trends and patterns to create a more accurate forecast. Approach Consider the previous month's forecast to identify which technique is most effective. Use that to forecast the next…arrow_forward
- Approach Consider the previous month's forecast to identify which technique is most effective. Use that to forecast the next month. Remember to select the forecasting technique that produces the forecast error nearest to zero. For example: a. Naïve Forecast is 230 and the Forecast Error is -15. b. 3-Month Moving Forecast is 290 and the Forecast Error is -75. c. Exponential Smoothing Forecast for .2 is 308 and the Forecast Error is -93. d. Exponential Smoothing Forecast for .5 is 279 and the Forecast Error is -64. e. Seasonal Forecast is 297 and the Forecast Error is -82. The forecast for the next month would be 230 as the Naïve Forecast had the Forecast Error closest to zero with a -15. This forecasting technique was the best performing technique for that month. You do not need to do any external analysis-the forecast error for each strategy is already calculated for you in the tables below. Naïve Month Period Actual Demand Naïve Forecast Error 3- Month Moving Forecast 3- Month Moving…arrow_forwardScenario You have been given a task to create a demand forecast for the second year of sales of a premium outdoor grill. Accurate forecasts are important for many reasons, including for the company to ensure they have the materials they need to create the products required in a certain period of time. Your objective is to minimize the forecast error, which will be measured using the Mean Absolute Percentage Error (MAPE) with a goal of being below 25%. You have historical monthly sales data for the past year and access to software that provides forecasts based on five different forecasting techniques (Naïve, 3-Month Moving Average, Exponential Smoothing for .2, Exponential Smooth for .5, and Seasonal) to help determine the best forecast for that particular month. Based on the given data, you will identify trends and patterns to create a more accurate forecast. Approach Consider the previous month's forecast to identify which technique is most effective. Use that to forecast the next…arrow_forwardUse the internet to obtain crash safety ratings for passenger vehicles. Then, answer thesequestions:a. Which vehicles received the highest ratings? The lowest ratings?b. How important are crash-safety ratings to new car buyers? Does the degree of importancedepend on the circumstances of the buyer?c. Which types of buyers would you expect to be the most concerned with crash-safety ratings?d. Are there other features of a new car that might sway a buyer from focusing solely on crashsafety? If so, what might they be?arrow_forward
- “Implementing a Performance Management Communication Plan at Accounting, Inc.” Evaluate Accounting Inc.’s communication plan. Specifically, does it answer all of the questions that a good communication plan should answer? Which questions are left unanswered? How would you provide answers to the unanswered questions? “Implementing an Appeals Process at Accounting, Inc.” If you were to design an appeals process to handle these complaints well, what would be the appeal process? Describe the recommended process and why.arrow_forwardThe annual demand for water bottles at Mega Stores is 500 units, with an ordering cost of Rs. 200 per order. If the annual inventory holding cost is estimated to be 20%. of unit cost, how frequently should he replenish his stocks? Further, suppose the supplier offers him a discount on bulk ordering as given below. Can the manager reduce his costs by taking advantage of either of these discounts? Recommend the best ordering policy for the store. Order size Unit cost (Rs.) 1 – 49 pcs. 20.00 50 – 149 pcs. 19.50 150 – 299 pcs. 19.00 300 pcs. or more 18.00arrow_forwardHelp answer showing level work and formulasarrow_forward
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