EP PRIN.OF OPERATIONS MGMT.-MYOMLAB
10th Edition
ISBN: 9780134183848
Author: HEIZER
Publisher: PEARSON CO
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Chapter 10, Problem 7P
Summary Introduction
To draw: An activity chart to evaluate how Person X’s Jack man, first Gasman, and second Gasman are utilized
Introduction: Activity chart is the type of chart that is used to observe the present method and propose improvement. The study helps to improve the utilization of machine, operator, and the combination of machine and operator.
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Accidents are part and parcel of driving in the Philippines . That’s largely due to the lack of proper driver education in the country. But some cities in the National Capital Region are more accident-prone than the others. This is based on “reports per square kilometer” as collected by Waze—with the help of a data science consultancy firm called Thinking Machines—from the last quarter of 2018 to presumably the first half of 2019
Instruction: How does this car accident can be avoided, what are the ways? Explain.
TO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints.
Case:
Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.
June 1
out of orange yogurt
produce not fresh
bread stale
lemon yogurt past sell date
checkout lines too long
couldn’t find rice
overcharged
milk past sell date
double charged
stock clerk rude
meat smelled strange
cashier not friendly
charged for item not purchased
out of maple walnut ice cream
couldn’t find the sponges
something green in meat
meat tasted strange
didn’t like music
store too cold
checkout lines…
Chapter 10 Solutions
EP PRIN.OF OPERATIONS MGMT.-MYOMLAB
Ch. 10 - Prob. 1EDCh. 10 - Prob. 1DQCh. 10 - Prob. 2DQCh. 10 - Prob. 3DQCh. 10 - Prob. 4DQCh. 10 - Prob. 5DQCh. 10 - Prob. 6DQCh. 10 - Prob. 7DQCh. 10 - Prob. 8DQCh. 10 - Prob. 9DQ
Ch. 10 - Prob. 10DQCh. 10 - Prob. 11DQCh. 10 - Prob. 12DQCh. 10 - Prob. 13DQCh. 10 - Prob. 14DQCh. 10 - Prob. 1PCh. 10 - Prob. 2PCh. 10 - Prob. 3PCh. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - Prob. 18PCh. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Virginia College promotes a wide variety of...Ch. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 30PCh. 10 - Prob. 31PCh. 10 - Prob. 32PCh. 10 - Prob. 33PCh. 10 - Prob. 34PCh. 10 - Prob. 35PCh. 10 - Prob. 36PCh. 10 - Prob. 37PCh. 10 - Prob. 38PCh. 10 - Prob. 1CSCh. 10 - Prob. 2CSCh. 10 - Prob. 3CSCh. 10 - Prob. 4CSCh. 10 - Prob. 1.1VCCh. 10 - Prob. 1.2VCCh. 10 - Prob. 1.3VCCh. 10 - Prob. 2.1VCCh. 10 - Prob. 2.2VCCh. 10 - Prob. 2.3VCCh. 10 - Prob. 2.4VC
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- What is Process Capability Ratio (Cp)?arrow_forwardExplain Problem Analysis (SPC Tools)?arrow_forwardHotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint Number of Occurrences Week 1Error on bill 10Room not ready at check-in 8Room service delivery late 3Longline at check-out 10 Week 2Error on bill 12Noise in hallway 2Longline at check-out…arrow_forward
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