EP PRIN.OF OPERATIONS MGMT.-MYOMLAB
10th Edition
ISBN: 9780134183848
Author: HEIZER
Publisher: PEARSON CO
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Chapter 10, Problem 23P
Virginia College promotes a wide variety of executive- training courses for firms in the Arlington, Virginia, region. Director Wendy Tate believes that individually written letters add a personal touch to marketing. To prepare letters for mailing, she conducts a time study of her secretaries. On the basis of the observations shown in the following table, she wishes to develop a time standard for the whole job.
The college uses a total allowance factor of 12%. Tate decides to delete all unusual observations from the time study. What is the standard time?
aDisregard–secretary stopped to answer the phone.
bDisregard–interruption by supervisor.
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Case Part B: Patient Satisfaction
Thirty patients who check out of the Metropolitan General
Hospital each week are asked to complete a questionnaire
about hospital service. Since patients do not feel well when
they are in the hospital, they typically are very critical of
the service. Management recorded the number of patients
who indicated dissatisfaction of any kind with the service
for each 30-patient sample for a 16-week period (see Excel
file, Hospital Case Part B spreadsheet).
Perform a data analysis for the Hospital. Prepare a report
that summarizes your findings and recommendations.
Include the following:
Questions for Part B:
1. What type of control chart would you use to monitor
customer satisfaction at the hospital?
2. Construct the appropriate three-sigma control chart.
3. What comments can you make about the results of the
questionnaire? Does the current process appear to be
in control? Explain.
Chapter 10 Solutions
EP PRIN.OF OPERATIONS MGMT.-MYOMLAB
Ch. 10 - Prob. 1EDCh. 10 - Prob. 1DQCh. 10 - Prob. 2DQCh. 10 - Prob. 3DQCh. 10 - Prob. 4DQCh. 10 - Prob. 5DQCh. 10 - Prob. 6DQCh. 10 - Prob. 7DQCh. 10 - Prob. 8DQCh. 10 - Prob. 9DQ
Ch. 10 - Prob. 10DQCh. 10 - Prob. 11DQCh. 10 - Prob. 12DQCh. 10 - Prob. 13DQCh. 10 - Prob. 14DQCh. 10 - Prob. 1PCh. 10 - Prob. 2PCh. 10 - Prob. 3PCh. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - Prob. 18PCh. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Virginia College promotes a wide variety of...Ch. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 30PCh. 10 - Prob. 31PCh. 10 - Prob. 32PCh. 10 - Prob. 33PCh. 10 - Prob. 34PCh. 10 - Prob. 35PCh. 10 - Prob. 36PCh. 10 - Prob. 37PCh. 10 - Prob. 38PCh. 10 - Prob. 1CSCh. 10 - Prob. 2CSCh. 10 - Prob. 3CSCh. 10 - Prob. 4CSCh. 10 - Prob. 1.1VCCh. 10 - Prob. 1.2VCCh. 10 - Prob. 1.3VCCh. 10 - Prob. 2.1VCCh. 10 - Prob. 2.2VCCh. 10 - Prob. 2.3VCCh. 10 - Prob. 2.4VC
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