EBK OM
EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 1, Problem 3CQD
Summary Introduction

Case Summary: Z is a Las Vegas-based online retailer that cited in fortune’s list.

It frequently gives customers surprise upgrades for quicker shipping. And has a return policy of 365-day.

Interpretation: impact of operation manager.

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