EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Question
Chapter 1, Problem 3CQD
Summary Introduction
Case Summary: Z is a Las Vegas-based online retailer that cited in fortune’s list.
It frequently gives customers surprise upgrades for quicker shipping. And has a return policy of 365-day.
Interpretation: impact of operation manager.
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Describe how any three of the OM activities in the box "What Do Operations Managers Do?" impact the management of both the goods that Zappos sells and the services that it provides.
There are differences between the management of "Supply Chain and Operations" versus the Management of other business functions like Marketing or Finance. Expand upon these differences by explaining "What is Supply Chain and Operations Management?"
Describe how Cadbury Schweppes may manage each of its operations management decision areas to increase its competitive advantage.
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