EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 1, Problem 2DQ
Summary Introduction
Interpretation: Importance of
Concept Introduction:
Service management skills are significantly important for a person in the service industry. It is the ability to deliver the service in a professional manner in gaining customer attention as well as customer satisfaction.
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Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Respond in 15 sentences or more.
Explain why it is hard to design jobs in a business setting
Considering the job of a warehouse fulfillment associate who performs work in a large warehouse, sorting shipments and packing trucks. What measures might an employer take to design this job to make it efficient? What drawbacks or challenges might result from designing the job for efficiency?
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- How important do you think it is to handle the problems that arise between management and workers in the operations section of the business plan that you are now creating for your firm?arrow_forwardWho among the following lead, motivate and coordinate the activities of the supervisors in the production department in an organization? a. HR manager b. Finance Manager c. Marketing Manager d. Production managerarrow_forwardConsider the following open positions at a local telecommunications company: Customer Service Representative Operations Manager VP of Marketing Describe the applicable labor markets for each of these positions and how you would recruit for these positions, including specific sources that you would utilize.arrow_forward
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