EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
expand_more
expand_more
format_list_bulleted
Question
Chapter 1, Problem 4PA
Summary Introduction
Interpretation: The value chain framework needs to be mapped with the activities of a known organization.
Concept Introduction: The value chain framework is a typical model that includes crucial activities of any company such as operations, marketing, services and logistics that can help in adding value to finished products and creating competitive advantage.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
What is a value chain? Select any major service organization with which you are familiar
and describe the segments that you think would be included in its value chain. Provide a
brief explanation of the role of each segment.
1
In the services segmentation matrix, if you have to plot B-School & bank services against the degree of interaction and customization and degree of labour intensity, which one of the four quadrants will represent it the best:
1. Mass services
2. Service Factory
3. Professional service
4. Service shop
Knowledge Booster
Similar questions
- Discuss the difference between the value chain of a service firm and the value chain of a merchandising firm, and explain why the management accountant needs to know thisarrow_forwardSupply Chain & Operations Management as you understand it now, could implicate a wide range of industries, processes and resources to manage a good or service from raw materials or concepts to a finish good in the customer hands. TASK 1: Using a previous work experience and using an example, describe how supply chain and operations management supported and made possible bringing your services or goods from their original source to your customers hands.arrow_forwardplease try to solve it in one hourarrow_forward
- Prepare a life-cycle analysis for any consumer goods (in a flow chart). Attempt to identify as many processes and inputs as feasible, from the point of conception to the point of use and eventual disposal of the phone by the consumer (make assumptions where necessary).Identify as many social and environmental implications as you can at each stage of the process.arrow_forwardWhat is Supply Chain Management. Discuss the many components involved as well.arrow_forwardGive three examples of organizations that have acquired or developed new technologies to support the following objectives and provide a short rationale for each example: reducing cost reducing lead time or lead time variability improving quality increasing flexibility and the ability to customizearrow_forward
- Briefly describe a service of your choice. Offer two recommendations for how the company/service provider in your example could manage the characteristics of services to create more value for its customers.arrow_forwardWhy service managers want to meet needs for the customer interaction effects of customer satisfaction? Describe why service managers need an efficient process and effectiveness? Explain a specific customer service matrix. Which shows the relationship between the number of employees and the level of customer demand enough to understand.arrow_forwardhow Business Analytics is used in the supply chain management?arrow_forward
- Harvard’s Michael Porter has proposed the value chain as a tool for identifying ways to create more customer value. According to this model, every firm is a synthesis of activities performed to design, produce, market, deliver, and support its product. Nine strategically relevant activities five primary and four support activities create value and cost in a specific business. The primary activities are (1) inbound logistics, or bringing materials into the business; (2) operations, or converting materials into final products; (3) outbound logistics, or shipping out final products; (4) marketing, which includes sales; and (5) service. Specialized departments handle the support activities (1) procurement, (2) technology development, (3) human resource management, and (4) firm infrastructure. (Infrastructure covers the costs of general management, planning, finance, accounting, legal, and government affairs.). Considering the above-mentioned value chain process explain the primary…arrow_forwardDescribe the value chain of New Balance company, with particular focus on the primary activities that they undertake to bring their product/service to market?arrow_forwardWhat is Supply chain management and provide an example of it.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.