EBK OM
EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 1, Problem 6PA
Summary Introduction

Interpretation:The application of differences between goods-producing firms and service-providing firms in relation to a fire department.

Concept Introduction:

Managing operations are essential to any firm; be it engaged in producing goods or providing services. It is important that firms understand the difference between the two, to correctly employ operations management strategies. The tangibility of the final output, production on demand, customer specific production and the physical location could be identified as the four main aspects that differentiate goods and services.

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Compare and contrast the three options from the perspective of customer services?
Choose one of the following services and explain, using specific examples, how each of the differences between goods producing and service providing businesses applies: a. a family practice medical office b. a fire department C. a restaurant d. an automobile repair shop
Illustrate the four (4) characteristics of services and provide a suitable example of situation for each explanation.
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