Essentials of MIS (13th Edition)
Essentials of MIS (13th Edition)
13th Edition
ISBN: 9780134802756
Author: Kenneth C. Laudon, Jane Laudon
Publisher: PEARSON
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Chapter 9.3, Problem 1CQ2

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Problems faced by Kenya Airways: The problems faced by Kenya Airways are as follows:

  • Unsatisfactory relationship with their customers.
  • Though Kenya Airways added more planes, passenger numbers were decreasing due to Ebola Virus, terrorism, etc.

People, Organization, and technology factors contributed to Kenya Airways’ problems:

People had contributed to Kenya Airways’s problems: Most of people were suffering from Ebola virus, terrorism, etc. which decreases the number of customers of Kenya Airways...

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