OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 9, Problem 6DQ
Summary Introduction
To explain: The purpose of continuous improvement of quality.
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Explain quality attributes on the basis of customer needs ?
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1.Explain the concepts and definitions of quality
2.Explain the GAP model and its importance
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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- Describe the methods and approaches for addressing these three quality categories?arrow_forwardDiscuss and understand tools that can be used to detect and correct quality problems.arrow_forwardExplain the concept of quality management and its role in achieving customer satisfaction and continuous improvement.arrow_forward
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