Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Question
Chapter 9, Problem 2CS
Summary Introduction
Case summary:
Person HR the manager of the metropolitan branch made an attempt to analyze the driving license renewal operations. The various steps and the time taken for each of them are analyzed.
He identified that the work was divided unequally between the workers. This led to long queues during peak periods. He was under severe pressure to increase the productivity while satisfying the incoming demand.
To determine: The number of applications that can be processed in an hour.
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Problem 9-2
[The following information applies to the questions displayed below.]
An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
301
O/C
315
W/R
329
N/C
302
N/C
316
F/R
330
O/R
303
F/R
317
F/R
331
N/R
304
O/R
318
N/R
332
W/C
305
F/R
319
F/R
333
W/C
306
N/R
320
N/R
334
N/R
307
N/C
321
O/C
335
F/C
308
O/R
322
W/C
336
W/C
309
N/R
323
F/R
337
F/C
310
N/C
324
O/C
338
N/R
311
O/C
325
W/C
339
N/R
312
O/R
326
N/C
340
N/C
313
N/R
327
O/R
341
N/R
314
O/R
328
N/R
Key:
Problem type:
Customer type:
N
= Noisy
C
= Commercial customer
F
= Equipment failure
R
= Residential customer
W
= Runs warm
O
= Odor
Problem 9-2 Part a
a.
Using the data, prepare a check sheet for the problem…
Subject: Risk Management
1. Why is there a need to establish a food safety management system in retail and service establishment?
2. What are the steps to follow in setting up a process approach to HACCP?
Roger Ginde is developing a program in supply chain management certification for managers. Ginde has listed a number of activities that must be completed before a training program of this nature could be conducted. The activities, immediate predecessors, and times appear in the accompanying table:
Activity
Immediate Predecessor(s)
Time (days)
A
−
2
B
−
6
C
−
1
D
B
10
E
A, D
3
F
C
6
G
E, F
8
This exercise contains only parts b, c, and d.
b) The critical activities for the leadership training program development project are
▼
C - F - G
A - E - G
B - D - E - G
.
c) The project length for the leadership training program development project =
enter your response here
days.
d) Slack time for each of the activities is:
Activity
Slack Time
A
enter your response here
B
enter your response…
Chapter 9 Solutions
Operations Management: Sustainability and Supply Chain Management (12th Edition)
Ch. 9 - Prob. 1DQCh. 9 - Prob. 2DQCh. 9 - Prob. 3DQCh. 9 - Prob. 4DQCh. 9 - Prob. 5DQCh. 9 - Prob. 6DQCh. 9 - Prob. 7DQCh. 9 - Prob. 8DQCh. 9 - What are the requirements for a focused work...Ch. 9 - Prob. 10DQ
Ch. 9 - Prob. 11DQCh. 9 - Prob. 12DQCh. 9 - Prob. 13DQCh. 9 - Prob. 14DQCh. 9 - Prob. 15DQCh. 9 - Prob. 16DQCh. 9 - Explain the concept of cross-docking.Ch. 9 - What is a heuristic? Name several that can be used...Ch. 9 - Prob. 1PCh. 9 - Prob. 2PCh. 9 - Three departmentsmilling (M), drilling (D), and...Ch. 9 - Roy Creasey Enterprises, a machine shop, is...Ch. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prob. 8PCh. 9 - Six processes are to be laid out in six areas...Ch. 9 - After an extensive product analysis using group...Ch. 9 - Stanford Rosenberg Computing wants to establish an...Ch. 9 - Illinois Furniture, Inc., produces all types of...Ch. 9 - Sue Helms Appliances wants to establish an...Ch. 9 - The Action Toy Company has decided to manufacture...Ch. 9 - The following table details the tasks required for...Ch. 9 - Tailwind, Inc., produces high-quality but...Ch. 9 - Prob. 18PCh. 9 - Because of the expected high demand for Mach 10,...Ch. 9 - Prob. 20PCh. 9 - Suppose production requirements in Solved Problem...Ch. 9 - The preinduction physical examination given by the...Ch. 9 - Samuel Smith's company wants to establish an...Ch. 9 - As the Cottrell Bicycle Co. of St. Louis completes...Ch. 9 - Prob. 1CSCh. 9 - Prob. 2CSCh. 9 - Prob. 3CSCh. 9 - Prob. 4CSCh. 9 - Prob. 1.1VCCh. 9 - Prob. 1.2VCCh. 9 - Prob. 1.3VCCh. 9 - Prob. 1.4VCCh. 9 - Prob. 1.5VCCh. 9 - Prob. 1.6VCCh. 9 - Prob. 2.1VCCh. 9 - Prob. 2.2VCCh. 9 - Prob. 2.3VC
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