Operations Management: Sustainability and Supply Chain Management (12th Edition)
Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Chapter 9, Problem 1.5VC
Summary Introduction

Case summary:

AP hospital is looking for expanding their capacity as the existing facility is not enough anymore. The new hospital will have a new circular pod design makin the layout more efficient than before.

The new hospital also has servicescape design features. integrated into its hospital design. They have redesigned the hospital so that the walking distance between the different rooms have been significantly minimized. They have also modified the neonatal rooms.

To explain: The importance of the concept of servicescapes.

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Operations Management: Sustainability and Supply Chain Management (12th Edition)

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