OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 2, Problem 1CQD
Summary Introduction
Case Summary:The case study is about a regional chain of restaurants specialized in making Burritos. The restaurant gives its customers the option to select the ingredients that would go into their order. Since lately, the management has been receiving several complaints from customers. In putting things right, they have carried out a survey. The survey questionnaire included questions pertaining to aspects such as the quality of the food, service provided by the staff members, cleanliness of the place et cetera.
Interpretation: Conclusions that could be arrived at after looking at the descriptive statistics pertaining to the survey questions.
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