OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 2, Problem 3PA
Summary Introduction
Interpretation: Application of five dimensions of service quality.
Concept Introduction: Balance scorecard is a technique of administrating and evaluating functions of an organization internally. It evaluates outcomes so that timely actions are taken.
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