Statistics for Business and Economics (13th Edition)
13th Edition
ISBN: 9780134506593
Author: James T. McClave, P. George Benson, Terry Sincich
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Videos
Textbook Question
Chapter 13.5, Problem 13.36ACI
Replacement times for lost ATM cards. In an effort to reduce customer dissatisfaction with delays in replacing lost automated teller machine (ATM) cards, some retail banks monitor the time required to replace a lost ATM card. Called replacement cycle time, it is the elapsed time from when the customer contacts the bank about the loss until the customer receives a new card (Management Science. Sept. 1999). A particular retail bank monitors replacement cycle time for the first five requests each week for replacement cards. Variation in cycle times is monitored using an R-chart. Data for 20 weeks are presented below.
- a. Construct an R-chart for these data.
- b. What does the R-chart suggest about the presence of special causes of variation in the process?
- c. Should the control limits of your R-chart be used to monitor future replacement cycle times? Explain.
- d. Given your conclusion in part b and the pattern displayed on the R-chart. discuss the possible future impact on the performance of the bank.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Reliable Furniture is a family business that has been selling to retail customers in the Oakville area for many years. It advertises extensively on radio and TV, emphasizing their its prices and easy credit terms. The owner would like to review the relationship between sales and the amount spent on advertising. Below is information on sales and advertising expense for the last four months.
Ad Exp.
Sales Rev.
Month
($ in 000)
($ in 000)
July
2
7
August
1
3
September
3
8
October
4
10
a) Determine the regression equation.
b) Interpret the values of a and b.
c) Estimate sales when $3 thousand is spent on advertising. Include the 95% confidence interval for average X
d) Determine the coefficient of correlation.
Reliable Furniture is a family business that has been selling to retail customers in the Oakville area for many years. It advertises extensively on radio and TV, emphasizing their its prices and easy credit terms. The owner would like to review the relationship between sales and the amount spent on advertising. Below is information on sales and advertising expense for the last four months.
Ad Exp.
Sales Rev.
Month
($ in 000)
($ in 000)
July
2
7
August
1
3
September
3
8
October
4
10
G-9 B continued Questions from G-9
e) Reproduce the excel output manually.
f) Interpret the strength of the correlation coefficient.
g) Determine the coefficient of determination. Interpret.
h) Test the significance of the Coefficient of Correlation
i) Test the significance of the slope coefficients of the regression equation.
A1
1
2
3
7
5
5
7
B
9
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
0
1
2
A
Day
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
X
B
Discharged_Patients
A
54
63
110
105
131
137
80
63
75
92
105
112
120
95
72
128
126
106
129
136
94
74
107
135
124
113
140
83
62
106
fx
Day
с
Records_not_Processed
18
18
52
29
70
57
26
29
14
27
49
38
47
26
28
49
45
39
27
38
44
25
29
62
44
60
46
38
25
39
D
E
F
G
H
I
J
Chapter 13 Solutions
Statistics for Business and Economics (13th Edition)
Ch. 13.4 - What is a control chart? Describe its use.Ch. 13.4 - Explain why rational subgrouping should be used in...Ch. 13.4 - When a control chart is first constructed, why are...Ch. 13.4 - Which process parameter is an x -chart used to...Ch. 13.4 - Even if all the points on an x -chart fall between...Ch. 13.4 - What must be true about the variation of a process...Ch. 13.4 - Use the six pattern-analysis rules described in...Ch. 13.4 - Consider the x -chart shown below. a. Is the...Ch. 13.4 - Use Table IX on page 13-74 to find the value of A2...Ch. 13.4 - Twenty-five consecutive samples of size n = 5 were...
Ch. 13.4 - The data in the following table were collected for...Ch. 13.4 - Prob. 13.12ACBCh. 13.4 - Active pharmaceutical ingredient. During the...Ch. 13.4 - Detecting gender-related employment disparities....Ch. 13.4 - Pain levels of ICU patients. Various interventions...Ch. 13.4 - Quality control for irrigation data. Most farmers...Ch. 13.4 - Improving public health waiting times. Statistical...Ch. 13.4 - Cereal box manufacturing. A machine at K-Company...Ch. 13.4 - Detecting under-reported emissions. The...Ch. 13.4 - 13 20 Selecting the best wafer-slicing machine....Ch. 13.4 - Chunky data. BPI Consulting, a leading provider of...Ch. 13.4 - Military aircraft bolts. A precision parts...Ch. 13.5 - What characteristic of a process is an R-chart...Ch. 13.5 - Prob. 13.24LMCh. 13.5 - Use Table IX on page 13-74 to find the values of...Ch. 13.5 - Construct and interpret an R-chart for the data in...Ch. 13.5 - Construct and interpret an R-chart for the data in...Ch. 13.5 - Construct and interpret an R-chart and an x -chart...Ch. 13.5 - Weight of packed frozen scallops. In Quality...Ch. 13.5 - Detecting gender-related employment disparities....Ch. 13.5 - Pain levels of ICU patients. Refer to the Research...Ch. 13.5 - Quality control for irrigation data. Refer to...Ch. 13.5 - Lowering the thickness of an expensive blow-molded...Ch. 13.5 - Cola bottle filling process. A soft-drink bottling...Ch. 13.5 - Chunky data. Refer to Exercise 13.21e (p. 13-40)...Ch. 13.5 - Replacement times for lost ATM cards. In an effort...Ch. 13.5 - Military aircraft bolts. Refer to the...Ch. 13.5 - Precision of scale weight measurements. The...Ch. 13.6 - What characteristic of a process is a p-chart...Ch. 13.6 - In each of the following cases, use the sample...Ch. 13.6 - The proportion of defective items generated by a...Ch. 13.6 - To construct a p-chart for a manufacturing...Ch. 13.6 - To construct a p-chart, 20 samples of size 150...Ch. 13.6 - Academic failure rates in Nigeria. The quality...Ch. 13.6 - Monitoring surgery complications. An article on...Ch. 13.6 - Rental car call center study. A worldwide rental...Ch. 13.6 - Defective micron chips. A manufacturer produces...Ch. 13.6 - Hand break cable defects. In Control Engineering...Ch. 13.6 - Monitoring newspaper typesetters. Accurate...Ch. 13.6 - Quality of rewritable CDs. A Japanese compact disc...Ch. 13.6 - Leaky process pumps. Quality (February 2008)...Ch. 13.6 - Rubber company lire tests. Goodstone Tire Rubber...Ch. 13.7 - Explain why it is inappropriate to conduct a...Ch. 13.7 - Explain the difference between process spread and...Ch. 13.7 - Describe two different ways to assess the...Ch. 13.7 - Why is it recommended to use and interpret Cp in...Ch. 13.7 - For a process that is in control and follows a...Ch. 13.7 - Find the specification spread for each of the...Ch. 13.7 - Find (or estimate) the process spread for each of...Ch. 13.7 - Find the value of Cp for each of the following...Ch. 13.7 - Upper specification limit of a process. An...Ch. 13.7 - Capability of an in-control process. A process is...Ch. 13.7 - Water use at a thermal power plant. Thermal power...Ch. 13.7 - Cereal box filling process. Refer to the data on...Ch. 13.7 - Military aircraft bolts. Refer to Exercise 13.22...Ch. 13.7 - Bioreactor production of antibodies. Benchtop...Ch. 13.7 - Driver gear bore holes. During the manufacture of...Ch. 13.7 - Lowering the thickness of an expensive blow-molded...Ch. 13 - Define quality and list its important dimensions.Ch. 13 - What is a process? Give an example of an...Ch. 13 - What is a system? Give an example of a system with...Ch. 13 - Describe the six major sources of process...Ch. 13 - Suppose all the output of a process over the last...Ch. 13 - Processes that are in control are predictable;...Ch. 13 - Compare and contrast special and common causes...Ch. 13 - Explain the difference between control limits and...Ch. 13 - Should control charts be used to monitor a process...Ch. 13 - Under what circumstances is it appropriate to use...Ch. 13 - A process is under control and follows a normal...Ch. 13 - Weight of a product. Consider the time series data...Ch. 13 - Lengths of pencils. The length measurements of 20...Ch. 13 - Applying pattern-analysis rules. Use the...Ch. 13 - Defective plastic mold. A company that...Ch. 13 - Robotics clamp gap width. Control chart...Ch. 13 - Package sorting time. AirExpress. an overnight...Ch. 13 - Waiting times of airline passengers. Officials at...Ch. 13 - Defects in graphite shafts. Over the last year, a...Ch. 13 - New iron-making process. Mining Engineering...Ch. 13 - CPU of a computer chip. The central processing...Ch. 13 - Bayfield Mud Company case. The text Quantitative...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, statistics and related others by exploring similar questions and additional content below.Similar questions
- City Rent ($) Mortgage ($) Atlanta 840 539 Chicago 1062 1002 Detroit 823 626 Jacksonville, Fla. 779 711 Las Vegas 796 655 Miami 1071 977 Minneapolis 953 776 Orlando, Fla. 851 695 Phoenix 762 651 St. Louis 723 654arrow_forwardJensen Tire & Auto is in the process of deciding whether to purchase a maintenance contract for its new computer wheel alignment and balancing machine. Managers feel that maintenance expense should be related to usage, and they collected the following information on weekly usage (hours) and annual maintenance expense (in hundreds of dollars). Weekly Usage(hours) AnnualMaintenanceExpense 13 17.0 10 22.0 20 30.0 28 37.0 32 47.0 17 30.5 24 32.5 31 39.0 40 51.5 38 40.0 test statistic is 6.90 Find the p-value. (Round your answer to three decimal places.) p-value = State your conclusion. Reject H0. We conclude that the relationship between weekly usage (hours) and annual maintenance expense (in hundreds of dollars) is significant. Do not reject H0. We conclude that the relationship between weekly usage (hours) and annual maintenance expense (in hundreds of dollars) is significant. Reject H0. We cannot conclude that the relationship between weekly usage…arrow_forwardThe percentage of employees who cease their employment during a year is referred to as employee turnover, and it is a serious issue for businesses. The following table shows the cost, in millions of dollars, to a certain company for a given employee turnover percentage in a year.arrow_forward
- Determine whether an observational or experimental study is appropriate to address the following statement. A general manager of a restaurant wants to study if her customer base is shrinking.arrow_forwardPlease answer C. and D. Palisades Eco-Park is a small ecological reserve that admits a relatively small number of visitors on any day, but provides both educational and entertaining lectures, exhibitions, and opportunities to observe nature. The company has collected the following data on labor costs and number of visitors to the park over the last 30 months. Month Labor Cost Visitors 1 $ 25,820 1,700 2 $ 36,290 2,592 3 $ 39,968 2,811 4 $ 31,648 2,222 5 $ 34,809 2,373 6 $ 32,672 2,181 7 $ 32,023 2,205 8 $ 38,334 2,676 9 $ 38,568 2,760 10 $ 46,933 3,572 11 $ 42,157 2,976 12 $ 39,030 2,804 13 $ 34,444 2,415 14 $ 33,173 2,336 15 $ 36,971 2,508 16 $ 26,500 2,099 17 $ 30,663 3,397 18 $ 29,961 2,786 19 $ 27,590 2,412 20 $ 30,003 2,972 21 $ 25,692 2,000 22 $ 24,655 1,794 23 $ 28,892 3,267 24 $ 30,153 3,817 25 $ 28,119 2,592 26 $ 31,690 3,274 27 $ 28,651 2,989 28 $ 29,927 3,050 29 $ 28,438 2,511 30 $ 27,874 2,075…arrow_forwardJohnson Filtration, Inc. provides maintenance service for water-filtration systems. Suppose that in addition to information on the number of months since the machine was serviced and whether a mechanical or an electrical repair was necessary, the managers obtained a list showing which repairperson performed the service. Repair Time(hours) Months SinceLast Service Type ofRepair Repairperson 2.9 2 electrical Dave Newton 3.0 6 mechanical Dave Newton 4.8 8 electrical Bob Jones 1.8 3 mechanical Dave Newton 2.9 2 electrical Dave Newton 4.9 7 electrical Bob Jones 4.2 9 mechanical Bob Jones 4.8 8 mechanical Bob Jones 4.4 4 electrical Bob Jones 4.5 6 electrical Dave Newton Ignore for now the months since the last maintenance service (x1 ) and the repairperson who performed the service. Develop the estimated simple linear regression equation to predict the repair time (y) given the…arrow_forward
- Part 2: The owner of a pet store is trying to decide whether to discontinue selling specialty clothes for pets. She suspects that only 4% of the customers buy specialty clothes for their pets and thinks that she might be able to replace the clothes with more interesting and profitable items on the shelves. Before making a final decision she decides to keep track of the total number of customers for a day, and whether they purchase specialty clothes for their pet. Assuming the pet store owner is correct in thinking that only 4% of her customers purchase specialty clothes for their pets, how many customers should she expect before someone buys a garment for their pet? l. 2. What is the probability that she does not sell a gament until the 7th customer? Show work. What is the probability that exactly 3 of the first 10 customers buy specialty clothes for their pet? Show work. 4. What is the probability that at least 3 of the first 40 customers buy specialty clothes for their pet? Show…arrow_forwardAn fruit grower knows from previous experience and careful data analysis that if the fruit on a specific kind of tree is harvested at this time of year, each tree will yield, on average, 127 pounds, and will sell for $4.6 per pound. However, for each additional week the harvest is delayed (up to a point), the yield per tree will increase by 2.1 pounds, while the price per pound will decrease by $0.07. A) How many weeks should the grower wait before harvesting the apples in order to maximize the sales revenue per tree? (Round your answer to the nearest tenth of a week.) Answer: __________ (rounded to the nearest tenth) B) Use your answer in part A to find the actual maximum revenue that can be expected. (Round your answer to the nearest dollar.) Answer: ____________ dollars (rounded to the nearest dollar)arrow_forwardUse the most accurate method to forecast the revenues of licenses, permits, and fees in Years 9, 10, and 11. Use the Year 8 actual figure instead of the forecast figure (Year 8 was $23,210,218). Also, consider three incremental changes in forecasting.arrow_forward
- Ralph Lauren Corporation (RL) designs, markets, and distributes a variety of apparel, home décor, accessory, and fragrance products. The company’s products include such brands as Ralph Lauren, Polo by Ralph Lauren, and Chaps. For two recent years, the company reported the following (in millions): Year 2 Year 1 Sales $7,230 $7,451 Accounts receivable (end of year) 517 655 The accounts receivable at the beginning of Year 1 was $588 million. a. Compute the accounts receivable turnover for Year 1 and Year 2. Round to one decimal place. Year 1 Year 2 Accounts Receivable Turnover fill in the blank 1 fill in the blank 2 b. Compute the number of days’ sales in receivables for Year 1 and Year 2. Use 365 days and round all calculations to one decimal place. Year 1 Year 2 Number of Days’ Sales in Receivables fill in the blank 3 days fill in the blank 4 daysarrow_forwardAn online clothing company is keeping track of their customers purchases. Company also offers a credit card where customers get additional offers if they use that card when they make purchases from their online store. For those customers who has their credit card, the company has additional information such as age, yearly income, etc. The company management is interested in looking at the relationship between the income (in 1000s of dollars) and the total yearly purchases from their store for these credit card holders . They have gathered this information from a random sample of 42 credit card holders. Below provided is a partial MINITAB output for predicting the yearly purchases from the income. Identify the response and the predictor variable in this study. Write the equation of the least squares regression line for predicting the total yearly purchase from the income of the customer. What percentage of variation in total yearly purchase is explained by income of the customer?…arrow_forwardI. Write P if it is a primary source and S if it is a secondary source. There is a price adjustment on our electric bill according to the latest news. * Students of BS-Biology gathered important features of their research from the data published in the newspapers. * A weatherman reports the development of a typhoon signal in the affected area. A student of BS Psychology is directly observing the behavior of patients with depression. *arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
MATLAB: An Introduction with ApplicationsStatisticsISBN:9781119256830Author:Amos GilatPublisher:John Wiley & Sons Inc
Probability and Statistics for Engineering and th...StatisticsISBN:9781305251809Author:Jay L. DevorePublisher:Cengage Learning
Statistics for The Behavioral Sciences (MindTap C...StatisticsISBN:9781305504912Author:Frederick J Gravetter, Larry B. WallnauPublisher:Cengage Learning
Elementary Statistics: Picturing the World (7th E...StatisticsISBN:9780134683416Author:Ron Larson, Betsy FarberPublisher:PEARSON
The Basic Practice of StatisticsStatisticsISBN:9781319042578Author:David S. Moore, William I. Notz, Michael A. FlignerPublisher:W. H. Freeman
Introduction to the Practice of StatisticsStatisticsISBN:9781319013387Author:David S. Moore, George P. McCabe, Bruce A. CraigPublisher:W. H. Freeman
MATLAB: An Introduction with Applications
Statistics
ISBN:9781119256830
Author:Amos Gilat
Publisher:John Wiley & Sons Inc
Probability and Statistics for Engineering and th...
Statistics
ISBN:9781305251809
Author:Jay L. Devore
Publisher:Cengage Learning
Statistics for The Behavioral Sciences (MindTap C...
Statistics
ISBN:9781305504912
Author:Frederick J Gravetter, Larry B. Wallnau
Publisher:Cengage Learning
Elementary Statistics: Picturing the World (7th E...
Statistics
ISBN:9780134683416
Author:Ron Larson, Betsy Farber
Publisher:PEARSON
The Basic Practice of Statistics
Statistics
ISBN:9781319042578
Author:David S. Moore, William I. Notz, Michael A. Fligner
Publisher:W. H. Freeman
Introduction to the Practice of Statistics
Statistics
ISBN:9781319013387
Author:David S. Moore, George P. McCabe, Bruce A. Craig
Publisher:W. H. Freeman
Mod-01 Lec-01 Discrete probability distributions (Part 1); Author: nptelhrd;https://www.youtube.com/watch?v=6x1pL9Yov1k;License: Standard YouTube License, CC-BY
Discrete Probability Distributions; Author: Learn Something;https://www.youtube.com/watch?v=m9U4UelWLFs;License: Standard YouTube License, CC-BY
Probability Distribution Functions (PMF, PDF, CDF); Author: zedstatistics;https://www.youtube.com/watch?v=YXLVjCKVP7U;License: Standard YouTube License, CC-BY
Discrete Distributions: Binomial, Poisson and Hypergeometric | Statistics for Data Science; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=lHhyy4JMigg;License: Standard Youtube License