Principles of Marketing, Student Value Edition (17th Edition)
17th Edition
ISBN: 9780134461526
Author: Philip T. Kotler, Gary Armstrong
Publisher: PEARSON
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Question
Chapter 12, Problem 12.9AC
Summary Introduction
Case summary: After a gap in active wear market Person D, Person A, and Person K the CEOs of Incorporation J. Decides to launch Online retail F. It provides high quality, stylish, and affordable offers on yoga pants, joggers, tees, and tops at various fitness levels. The company was ranked at 98 in the internet retailer for the year 2015.
Later it moved to B and M retailing during the year 2015 and planning to launch 75 to 100 stores by the year 2020.
Characters in the case:
- Online retailer F
To discuss: The way online retailer F meets it customer satisfaction through the delivery network and the company’s controversy.
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