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- The statement I'm completely disappointed with your service" is a common sentence in a complaint letter Select one O True O FalseWhich of the following is FALSE regarding decision making? O a. It is an ongoing process in the organization O b. It is a one-time work in the organization O c. It involves the analysis of possible alternatives O d. It involves collection of informationJustification of problem statements could be based on personal experiences as well other experiences. a. True b. False
- There is a [high | low] chance that one's tax return will be audited in a given year. a. high b. lowWhich of the following is true? A) If two new workers at a firm earn different salaries, there are likely non-discriminatory explanations for the difference B)Enforcing equal pay laws will likely increase most workers’ salaries within a firm C) Firms generally don’t consider previous work experience when determining the salary of a new hire D) If laws are passed that prevent firms from asking about the previous salary of a potential hire, the firm will have to pay all new workers more, benefiting employeesCan you provide more in depth answer
- Why is Call centre a critical requirement for most organisations a Because its most often the only opportunity/place that customers get to interact with the organisation b. Because they can take down complaints and create tickets C Because that's what all large organisations have and it's the right thing to have d. Because salespeople are too busy travelling to differing locations7 In case of schedules the information can be gathered even when the respondents happen to be a. illiterate b. literate and but not busy person c. illiterate and non-cooperative in nature d. Non cooperative in nature1- A JetBlue flight recently got delayed in landing and passengers were stranded on the Tarmac for four hours without food. This is clearly a case of service failure. Needless to say, the passengers were fuming at the airline. Which of the following would you advise JetBlue NOT to do? offer a short response saying that the terms of ticket exempt the airline from any responsibility implement preemptive solutions to mitigate future problems resolve the conflict as quickly as possible listen to passengers' complaints 2-In the 1970s, Pepsi ran a slew of commercials with the tagline "Have a Pepsi day!". Which of the following is the best describes Pepsi's advertising? Reminder Humorous Persuasive Informative 3- Ferrari automobile company is known for making a limited number of mostly hand-crafted sports cars each year. Ferrari will most likely choose a(n) ________ distribution strategy Group of answer choices independent selective intensive exclusive 4-…
- multiple choice: Under what circumstances should a food service employee who is ill report to work? A. Under a doctor's supervision. B. When he or she has been on medication for 24 hours. C. Only when the operation is severely understaffed. D. Employees who are ill should not report to work.Which of these situations is likely to cause high bargaining power of customers? a.A large number of customers b.Full access to information c.The product is differentiated d.None of the foregoing1 5 points Match desecription with the most appropriate partner An accident or incident that only impacts your specific organization Reputation An accident or incident that disrupts your organization and other in the immeidate proximity to your geographic area or specific industry Agency Emergency Adjacent Event The operational function which is required to perform the agency mission or provide support to fulfilling the agency mission Brand The public's judgement of an agency based on the assessment made of viability over time Vital Function The set of expectations that stakeholders associate with the agency