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total number of call-center employees needed to meet the minimum requirements. (Let X, the number of call-center employees who start work on day / where /- 1 - Monday, /-2- Tuesday, etc). Min s.t. Monday Tuesday Wednesday Thursday Friday Saturday Sunday X₁ X₂ X3 X4 X5 X Find the optimal solution. (Хуа Хут Жун Жас Жу Жал Жу) = Give the number of call-center employees that exceed the minimum required. (M, TU, W, Th, F, Sa, Su)-

total number of call-center employees needed to meet the minimum requirements. (Let X, the number of call-center employees who start work on day / where /- 1 - Monday, /-2- Tuesday, etc). Min s.t. Monday Tuesday Wednesday Thursday Friday Saturday Sunday X₁ X₂ X3 X4 X5 X Find the optimal solution. (Хуа Хут Жун Жас Жу Жал Жу) = Give the number of call-center employees that exceed the minimum required. (M, TU, W, Th, F, Sa, Su)-

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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A linear programming computer package is needed. Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers if their plans change or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers. Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are given in the following table. Min s.t. Monday Tuesday Wednesday Thursday Friday Saturday Day Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday The call-center employees work five consecutive days and then have two consecutive days off. An employee may start work any day of the week. Each call-center employee receives the same salary. Assume that the schedule cycles and ignore start-up and stopping of the schedule. Develop a model that will minimize the total number of call-center employees needed to meet the minimum requirements. (Let X; = the number of call-center employees who start work on day i where i = 1 = Monday, i = 2 = Tuesday, etc). Minimum Number of Employees Needed X1 X2 X3 X4 X5, X6, X70 Find the optimal solution. 65 (X1 X2 X3 X4 X5, X6, X7) = 35 30 45 75 70 50 Give the number of call-center employees that exceed the minimum required. (M, Tu, W, Th, F, Sa, Su)
Transcribed Image Text:A linear programming computer package is needed. Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers if their plans change or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers. Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are given in the following table. Min s.t. Monday Tuesday Wednesday Thursday Friday Saturday Day Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday The call-center employees work five consecutive days and then have two consecutive days off. An employee may start work any day of the week. Each call-center employee receives the same salary. Assume that the schedule cycles and ignore start-up and stopping of the schedule. Develop a model that will minimize the total number of call-center employees needed to meet the minimum requirements. (Let X; = the number of call-center employees who start work on day i where i = 1 = Monday, i = 2 = Tuesday, etc). Minimum Number of Employees Needed X1 X2 X3 X4 X5, X6, X70 Find the optimal solution. 65 (X1 X2 X3 X4 X5, X6, X7) = 35 30 45 75 70 50 Give the number of call-center employees that exceed the minimum required. (M, Tu, W, Th, F, Sa, Su)
Expert Solution
Step 1 Introduction:-

Linear programming is a mathematical technique that is also used in operations management departments. This technique is commonly used to find the best outcome with the maximum profit. Linear programming has various methods; each method is chosen by the companies as per their requirements or based on different factors.

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