Financial Performance Measure ROI Target Value Rational References 20% Target ROI to ensure profitability and efficient resource utilization Reflects strong Revenue Growth 10% Year to Year growth sales, product Gross Profit Margin 47% Customer Performance Measure Target Value Net Promoter 85+ Internal Process Performance Measure Quality Control Metrics Target Value 98%+ compliance demand, and expansion in new markets Consistent margin showing strong cost control and revenue generation. https://www.gurufocus.com/term/gross- margin/AAPL#:~:text-What%20is%20Appl e%20Gross%20Margin, 2024%20was%2046. 88%25.&text=During%20the%20past%2013 %20years, And%20the%20median%20was% 2039.57%25.&text=The%205%2D Year%20a verage%20Growth,Apple%20was%204.30% 25%20per%20year. Product Launch Cycle 6 months Time Supply Chain Effectiveness Rational References Rational Ensures products meet Apple's high standards for quality and safety. Efficient product launches without sacrificing innovation. References (20204). IPhone and MacBooks: We get them every year but that may change soon. Retrieved from: https://mashable.com/article/apple-moving- from-annual-product-updates- launches#:-text-Apple%20has%20been%20f airly%20predictable,launches%20later%20in %20the%20fall. Reduce lead Flexible and fast time by 15% responses to market demands and trends. Score (NPS) Customer Satisfaction 90%+ satisfaction rate Reflects high customer loyalty and the likelihood of recommendation. Aiming for excellent customer service and experience across all touchpoints. Brand Equity Increase by 5% annually Building brand recognition through product innovation and design. Jussi Heikkilä, From supply to demand chain management: efficiency and customer satisfaction, Journal of Operations Management, Volume 20, Issue 6, 2002, Pages 747-767, ISSN 0272-6963, https://doi.org/10.1016/S0272- 6963(02)00038-4. Employee Learning & Growth Measure Target Value Diversity & 50% diverse Inclusion workforce Metrics retention rate Rational Promote a more inclusive workforce and diverse perspectives. High retention signifies a satisfied and engaged Employee Retention 95% workforce. Training & Development $5,000 per Invest in skill employee Investment per Employee References (2022)https://www.apple.com/newsroom/ development to 2022/03/apple-launches-50-million- maintain leadership in tech innovation. Apple supplier-employee-development-fund/ launched $50M to support expanded initiatives for people across its supply chain.

Financial Performance Measure ROI Target Value Rational References 20% Target ROI to ensure profitability and efficient resource utilization Reflects strong Revenue Growth 10% Year to Year growth sales, product Gross Profit Margin 47% Customer Performance Measure Target Value Net Promoter 85+ Internal Process Performance Measure Quality Control Metrics Target Value 98%+ compliance demand, and expansion in new markets Consistent margin showing strong cost control and revenue generation. https://www.gurufocus.com/term/gross- margin/AAPL#:~:text-What%20is%20Appl e%20Gross%20Margin, 2024%20was%2046. 88%25.&text=During%20the%20past%2013 %20years, And%20the%20median%20was% 2039.57%25.&text=The%205%2D Year%20a verage%20Growth,Apple%20was%204.30% 25%20per%20year. Product Launch Cycle 6 months Time Supply Chain Effectiveness Rational References Rational Ensures products meet Apple's high standards for quality and safety. Efficient product launches without sacrificing innovation. References (20204). IPhone and MacBooks: We get them every year but that may change soon. Retrieved from: https://mashable.com/article/apple-moving- from-annual-product-updates- launches#:-text-Apple%20has%20been%20f airly%20predictable,launches%20later%20in %20the%20fall. Reduce lead Flexible and fast time by 15% responses to market demands and trends. Score (NPS) Customer Satisfaction 90%+ satisfaction rate Reflects high customer loyalty and the likelihood of recommendation. Aiming for excellent customer service and experience across all touchpoints. Brand Equity Increase by 5% annually Building brand recognition through product innovation and design. Jussi Heikkilä, From supply to demand chain management: efficiency and customer satisfaction, Journal of Operations Management, Volume 20, Issue 6, 2002, Pages 747-767, ISSN 0272-6963, https://doi.org/10.1016/S0272- 6963(02)00038-4. Employee Learning & Growth Measure Target Value Diversity & 50% diverse Inclusion workforce Metrics retention rate Rational Promote a more inclusive workforce and diverse perspectives. High retention signifies a satisfied and engaged Employee Retention 95% workforce. Training & Development $5,000 per Invest in skill employee Investment per Employee References (2022)https://www.apple.com/newsroom/ development to 2022/03/apple-launches-50-million- maintain leadership in tech innovation. Apple supplier-employee-development-fund/ launched $50M to support expanded initiatives for people across its supply chain.

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

ChapterP6: Part 6: Integrative Case

Section: Chapter Questions

Problem 3IC

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Talk about the reasoning for each performance targets.

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Transcribed Image Text:Financial Performance Measure ROI Target Value Rational References 20% Target ROI to ensure profitability and efficient resource utilization Reflects strong Revenue Growth 10% Year to Year growth sales, product Gross Profit Margin 47% Customer Performance Measure Target Value Net Promoter 85+ Internal Process Performance Measure Quality Control Metrics Target Value 98%+ compliance demand, and expansion in new markets Consistent margin showing strong cost control and revenue generation. https://www.gurufocus.com/term/gross- margin/AAPL#:~:text-What%20is%20Appl e%20Gross%20Margin, 2024%20was%2046. 88%25.&text=During%20the%20past%2013 %20years, And%20the%20median%20was% 2039.57%25.&text=The%205%2D Year%20a verage%20Growth,Apple%20was%204.30% 25%20per%20year. Product Launch Cycle 6 months Time Supply Chain Effectiveness Rational References Rational Ensures products meet Apple's high standards for quality and safety. Efficient product launches without sacrificing innovation. References (20204). IPhone and MacBooks: We get them every year but that may change soon. Retrieved from: https://mashable.com/article/apple-moving- from-annual-product-updates- launches#:-text-Apple%20has%20been%20f airly%20predictable,launches%20later%20in %20the%20fall. Reduce lead Flexible and fast time by 15% responses to market demands and trends. Score (NPS) Customer Satisfaction 90%+ satisfaction rate Reflects high customer loyalty and the likelihood of recommendation. Aiming for excellent customer service and experience across all touchpoints. Brand Equity Increase by 5% annually Building brand recognition through product innovation and design. Jussi Heikkilä, From supply to demand chain management: efficiency and customer satisfaction, Journal of Operations Management, Volume 20, Issue 6, 2002, Pages 747-767, ISSN 0272-6963, https://doi.org/10.1016/S0272- 6963(02)00038-4. Employee Learning & Growth Measure Target Value Diversity & 50% diverse Inclusion workforce Metrics retention rate Rational Promote a more inclusive workforce and diverse perspectives. High retention signifies a satisfied and engaged Employee Retention 95% workforce. Training & Development $5,000 per Invest in skill employee Investment per Employee References (2022)https://www.apple.com/newsroom/ development to 2022/03/apple-launches-50-million- maintain leadership in tech innovation. Apple supplier-employee-development-fund/ launched $50M to support expanded initiatives for people across its supply chain.

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