mutual friends. She enjoys listening to the opinions of others and seems to get along with most everyone, generally avoiding conflict rather than submitting to others. Dawn credits her ability to communicate well orally (she loves to talk and socialize), get along well with others, and build a consensus, in part, for her landing a position in sales at RelationshipsFirst. Prior to her meeting with Stewart Strong, Dawn asked Taylor if she could meet her for lunch to find out a little more about Stewart and Green Meadows. When Dawn finally arrived for lunch, late as usual, she wasn’t able to learn as much about Green Meadows as she would have liked, but she did learn the following about Stewart. Taylor indicated that Stewart was a good neighbor, but he certainly wasn’t a friendly, outgoing relationship builder such as Dawn. In fact, he tended to be rather cool, tough, and competitive when it came to relationships. He liked to be in charge of people and situations and was not willing to let others stand in the way of achieving his goals. Stewart manages his time well, is impatient with others, and tends to be very businesslike. He likes extreme sports and appears to have a penchant for taking risks. According to Taylor, at annual home owners’ association meetings, Stewart tends to be the most outspoken individual in attendance. While opinionated, Stewart rarely takes advice from others and prefers to make his own decisions. Although Dawn believed she still had additional work to do before meeting with Stewart, she was at least glad to know a little bit about the person she would be meeting. The more she knew about her buyer, she surmised, the better she could tailor her offering to meet his needs. How should Dawn prepare herself so she can relate to and communicate well with Stewart Strong?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 1CFCA

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mutual friends. She enjoys listening to the opinions of others and seems to get along with most everyone, generally avoiding conflict rather than submitting to others. Dawn credits her ability to communicate well orally (she loves to talk and socialize), get along well with others, and build a consensus, in part, for her landing a position in sales at RelationshipsFirst. Prior to her meeting with Stewart Strong, Dawn asked Taylor if she could meet her for lunch to find out a little more about Stewart and Green Meadows. When Dawn finally arrived for lunch, late as usual, she wasn’t able to learn as much about Green Meadows as she would have liked, but she did learn the following about Stewart. Taylor indicated that Stewart was a good neighbor, but he certainly wasn’t a friendly, outgoing relationship builder such as Dawn. In fact, he tended to be rather cool, tough, and competitive when it came to relationships. He liked to be in charge of people and situations and was not willing to let others stand in the way of achieving his goals. Stewart manages his time well, is impatient with others, and tends to be very businesslike. He likes extreme sports and appears to have a penchant for taking risks. According to Taylor, at annual home owners’ association meetings, Stewart tends to be the most outspoken individual in attendance. While opinionated, Stewart rarely takes advice from others and prefers to make his own decisions. Although Dawn believed she still had additional work to do before meeting with Stewart, she was at least glad to know a little bit about the person she would be meeting. The more she knew about her buyer, she surmised, the better she could tailor her offering to meet his needs. How should Dawn prepare herself so she can relate to and communicate well with Stewart Strong?

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