Feedback questions are crucial in evaluating the effectiveness of the decision-making process. They help in understanding the impact of the decisions made and provide insights for future improvements. Three feedback questions and answers: 1 – Did the decision to provide additional training for staff improve the service efficiency? The additional training provided to the staff has indeed improved service efficiency. This is evident from the reduced number of customer complaints regarding service. 2 – Did the decision to streamline procedures reduce the wait times? The streamlined procedures have significantly reduced the wait times. The average wait time has decreased. 3 – Did the decision to upgrade the equipment and source better quality materials improve the overall customer satisfaction? The upgraded equipment and source better quality materials has greatly improved customer satisfaction. The effectiveness of the decision-making process in this scenario can be evaluated by examining the improved service efficiency, reduced wait times and increased customer satisfaction. If these have been achieved then it was effective.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter5: Network Models
Section: Chapter Questions
Problem 1C
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Feedback questions are crucial in evaluating the effectiveness of the decision-making process. They help in understanding the impact of the decisions made and provide insights for future improvements.

Three feedback questions and answers:

1 – Did the decision to provide additional training for staff improve the service efficiency?

The additional training provided to the staff has indeed improved service efficiency. This is evident from the reduced number of customer complaints regarding service.

2 – Did the decision to streamline procedures reduce the wait times?

The streamlined procedures have significantly reduced the wait times. The average wait time has decreased.

3 – Did the decision to upgrade the equipment and source better quality materials improve the overall customer satisfaction?

The upgraded equipment and source better quality materials has greatly improved customer satisfaction.

The effectiveness of the decision-making process in this scenario can be evaluated by examining the improved service efficiency, reduced wait times and increased customer satisfaction. If these have been achieved then it was effective.

 

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