CoffeeVille’s main source of icome is the lunchtime trade. The cafe sells food and drinks to customers who work nearby. On weekdays, the cafe is staffed by Michael (cashier), Oliver (barista) and Lucy (waiter). Data regarding lunchtime income for the past three months with data from previous year, is presented below. April Lunchtime income this year: $22,000 Lunchtime income previous year: $18,000 Average wait time for a table this year: 15mins. Average wait time for a table previous year:  3mins. May Lunchtime income this year: $23,000 Lunchtime income previous year: $19,000 Average wait time for a table this year: 18mins. Average wait time for a table previous year: 5mins. June Lunchtime income this year: $21000 Lunchtime income previous year: $17,000 Average wait time for a table this year: 16mins. Average wait time for a table previous year:  4mins. CoffeeVille recently conducted its annual customer survey. A sample of the customers feedback received includes: “I use to love coming here, but it’s taking forever to get served these days”. “I’m sick of not being able to get a table, there seems to be plenty of space for some more chairs!” “Why don’t you guys hire more staff?” “Cold coffee and stale bread, yuck.” Which team member/s have the job role that is directly responsible for performing the staffing and service process.

Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
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Problem 5.1SC: Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing...
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CoffeeVille’s main source of icome is the lunchtime trade. The cafe sells food and drinks to customers who work nearby. On weekdays, the cafe is staffed by Michael (cashier), Oliver (barista) and Lucy (waiter).

Data regarding lunchtime income for the past three months with data from previous year, is presented below.

April

Lunchtime income this year: $22,000

Lunchtime income previous year: $18,000

Average wait time for a table this year: 15mins.

Average wait time for a table previous year:  3mins.

May

Lunchtime income this year: $23,000

Lunchtime income previous year: $19,000

Average wait time for a table this year: 18mins.

Average wait time for a table previous year: 5mins.

June

Lunchtime income this year: $21000

Lunchtime income previous year: $17,000

Average wait time for a table this year: 16mins.

Average wait time for a table previous year:  4mins.

CoffeeVille recently conducted its annual customer survey. A sample of the customers feedback received includes:

“I use to love coming here, but it’s taking forever to get served these days”.

“I’m sick of not being able to get a table, there seems to be plenty of space for some more chairs!”

“Why don’t you guys hire more staff?”

“Cold coffee and stale bread, yuck.”

Which team member/s have the job role that is directly responsible for performing the staffing and service process.

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